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Versa Swimming Failure

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‎11-03-2019 20:54

‎11-03-2019 20:54

I was swimming with my Versa and it went dead. Now after several days the phone is recognize and trying to set it up but the display is black. I chatted with text support and of course it’s just out of warranty. They offered me 25% on anything but the Versa! WTF. It’s supposed to work in the pool. What happened? Why isn’t it working? Is it possible to get it fixed. Why doesn’t the discount work on replacing what I have. I’m so mad. 

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‎11-04-2019 16:58

‎11-04-2019 16:58

Welcome to the Fitbit Community, @Mspear7338. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa stopped working after swimming and your experience with Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. I recommend to keep communication open with our Support team since they have already all the details and special tools to continue assisting you. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-05-2019 08:00

In response to LiliyaFitbit

‎11-05-2019 08:00

I'm sorry but this wasn't much more helpful than they were. Can no one explain what to do when my 50M water-resistant watch dies in the pool while tracking the swimming I'm told it could do? I bought it in August 2018 and it dies in October 2019. Seriously! I would really like to know why I can't get 25% off the same watch that I bought. Why would you only offer me a discount on a lesser watch? That's not customer loyalty. I'm very disgusted with this entire experience and am seriously considering the apple watch now. 

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‎11-06-2019 14:04

In response to Mspear7338

‎11-06-2019 14:04

Thank you for your reply, @Mspear7338. 

 

I totally understand how you feel about this and your feedback is greatly appreciated. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Since you've been in touch with our Support team, please keep working with them as they have all the details and information in order to check your warranty options. I appreciate your understanding.

 

Let me know if you have further questions. 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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