Versa Syncing to Mobile, and notification issue w/Samsung S9+

[KasiaGupi]

I have the Versa and the Firmware version 32.68.9.15, Mobile is a Samsung Galaxy S9+

Ok there are some for now the past Month. The Versa does not want to sync to the app, I have the settings on Sync all day, and it doesn't. I have to go into the app and force a sync, and even then it says "Can't find device", the Versa is on my wrist while i am holding my phone. This also causes my Versa to not get any notifications. I use this function alot while i work, for my phone is kept on Silent due to meetings and getting the notifications to the versa helps me stay on top of issues or problems with my staff and now that it isn't working i am very disappointed, and I am forced to have a work around.

I have tried many different ways to fix this, I checked to make sure that the notification function is turned on, Yes it is. I have checked to see if there is any App update to fix the issues, there are no updates. I have checked to see if my phone has any software updates, there are none. I have disconnect the Bluetooth and reconnected it, no help at all. I have completely disconnected my Versa from my phone and started from scratch syncing it to my phone, which is a pain to do, (this fixes the issue but only for 2 or 3 hours then it goes back to having issues). The only way to get these things to fix themselves for me at least. i have to restart my whole phone. Yet even restarting my phone only fixes the issues for 2-3 hours. I do not have any battery optimizing on either.

My versa is charged and never had any issues until a month ago. I kept saying to myself fitbit is aware most likely and they will fix it with the next update.......there have been updates to the app, but it does not fix or address the issues. My versa is still new it hasn't even been a year since i upgraded from the flex to the versa. 

What is fitbit doing? I see many topics about the notifications not working, syncing issues when i finally chose to sit down and post about it, and i don't see any real resolution. 

[ANGELA-1978]

Mine is doing the same thing and I have a new Note10 Plus - it's not the phone- I also did a factory reset and that was a mistake now I cant do anything!  I am so disappointed- I want an iPhone now! 

[SunsetRunner]

OMG mine is doing the same thing. I did a factory reset and Noting is happening. At one point the large logo showed up vibrated as if it was to restart and that was it!

[SunsetRunner]

My fitbit versa worked for one whole day and the next day it was not. How do we get help? I guess we just have to talk about it. I think I will return it to Costco tomorrow.

[KasiaGupi]

I am hoping the posting will get their attention if more users see and reply to the post. They will have to address it. 

[KasiaGupi]

That is horrible to hear! Factory resetting should set it back before updates and give it a reset. 😥

[SunsetRunner]

I'm sorry you have problems as well, 🙄 your post made me share as well. My daughter tells me to stop messing around with it and return it. She's right, and Costco is really good for returns but i will have to think if i want the same one or a different one.  Thank you, hope you get your,s solved as well. 🙂🤞

[tialt9]

Ok, I have the same Versa, I have Samsung Galaxy 9Note. About a month ago mine(Versa) started acting up, I couldn't do anything with it, sounds like all the same issues you're having. I've been racking my brain over this thing. I did the factory reset, and nothing,  as in nothing worked at all now completely. I had a heart attack a couple years ago, so I got this for the heart rate monitor and steps counter. I don't have a lot of disposable income and it really wasn't cheap,  so I am bound and determined to get this to work. So that being said,  hopefully I just found the fix for it.  On your Fitbit app on your phone, open your account, go down to devices. Under where it says you have the versa,  tap on select a new device,  it will list all of their devices,  select the Versa device.  It will ask you if you want to replace your Versa, tap yes,  on your Versa it will show a 4 digit pin,  the app will ask for this pin, type it in,  Voila! Everything works great now, hopefully it's a permanent fix, and hopefully this helps you out.  🙏😀

[Ladybugonfire]

I have a Samsung A70 and i have the same problems.  Also have an iPhone from work and also not synchronising

[JB86]

Same here - working fine for few hours then stop working.... 😞

I must restart the mobile phone. All other steps does not work to sync.

> Stop/Start bluetooth = not helpfull

> Restart Versa 2 (press 10sec button) = not helpfull

> Force stop Fitbit-App = not helpfull

> Restart smartphone = HELPs

Device: Versa 2 - Firmware: 35.68.9.15

Android Version: 8.0.0 (Android security patch level Oct. 1 - 2018)

Mobile phone: Asus Zenfone 3 Deluxe

[Loren72]

Question...When selecting a new device you mentioned that you tapped on versa. Is that correct or did you select versa 2?  I'm just curious because I have the versa 2 and I deleted my device and added a new device and it worked for one text and that is it.  Mine has not been working since Nov 15th for notifications.

[tialt9]

I have the Versa, so that's what I selected. If you have the Versa 2, that's what you'll tap. But if you're still having issues, I'm sorry I don't know anything moreSent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[tialt9]

Did you try what I had talked about, selecting add a device. Mine is the Versa, it's working great. If you're still having issues, I'm sorry that I don't have any other advice. Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[tialt9]

Did you try what I had done? I have no idea about the iPhone on what to do.  But, open the app on your phone, then go to account and select add a device, then select whichever Fitbit you have.  I'm sorry if this fix doesn't help you. I'm not tech savvy,  I just got lucky with trying thisSent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[BJI]

I have the exact same issue and I am tired of wasting time trying to fix the issue. If it fixes then it stops again anyway. I have not been able to sync since before 8:00 p.m. yesterday. And have not been able to reconnect to my WiFi since last night. 

[BJI]

The only problem with that is I lose all my steps for today and what I earned yesterday. This should NOT be the solution. 

[EarlXin]

New update should be rolling out today into the following week for all fitbit devices. Hopefully has some bug fixes and addresses the Music Control Bug that constantly disconnects the Versa (Classic) Bluetooth connection. Press release on the new update can be found here (https://investor.fitbit.com/press/press-releases/press-release-details/2019/Fitbit-Enhances-Smartwat...)

[BJI]

So if we can't connect to Wi-Fi to sync how are we supposed to connect for an update?

[EarlXin]

I fixed mine a while back by resetting my fitbit tracker. I know you have some built up progress but in the whole grand scheme of things I know that I for one would rather have a working tracker. 

[KasiaGupi]

The Versa is not a cheap investment, and i chose it specifically for the fact that it is Fitness/Health base. It sounds like many of us are having the same or variations of the same issue consistently.

I hope that just case the versa 2 is out that they dont stop supporting the original.