Versa Tracker Battery pegged at 83% when fully charged

[sethington]

Just unboxed and fully charged my new Versa tonight.  No matter how long I let it charge, it shows 83% on the tracker.  

The sync'd app on my phone indicates 100% fully charged.

Did I get a lemon and should immediately exchange?  I've already wasted 1.5 hours trying to troubleshoot on such a simple thing .... a battery gauge that actually works??!??

Scott

[NellyG]

Have you tried restarting the watch several times? If not, give it a go. If that doesnt work you could try a factory reset (settings app onnthe Versa, scroll down to About) Let us know how you go 

Restart your tracker

[sethington]

Thx Nelly for your reply.

Tried multiple reboots.  No change.

Tried to power down and leave it off for a while and let it charge more.  No change.

Tried a factory reset. It failed and gave the error  "Data not cleared Sync & try again".  Spent considerable time figuring out l how to get past this message on the Versa.

Trying factory reset again now ... 5 hours later and this is still an issue.

I'm about out of patience with this and Fitbit.

Scott

[Jayelo]

Yeah mine will charge to 100% but then as soon as I take it off the charger it goes to 99%. It can never hold a 100% charge.

[sethington]

I don't know why this thread has a message marked as solving this problem.  This problem is not solved. In fact, it has worsened.

Out of box, max charge on tracker:  83%.

After failed factory reset, max charge:  83%.

After successful factory reset 1, max charge:  63%.

After successful factory reset 2, max charge:  43%.

Here's the solution, I got a lemon and it's getting exchanged today.  

Scott

After