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Versa - Treadmill is showing pace instead of calories burned

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‎07-20-2019 06:38 - last edited on ‎07-24-2019 07:46 by Fitbit Moderator

‎07-20-2019 06:38 - last edited on ‎07-24-2019 07:46 by Fitbit Moderator

The ‘exercising tracking’ within my Versa app is configured to show ‘Distance, time and calories burnt’. However, this functionality is overridden for the treadmill and the summary continually shows ‘pace’ which is not relevant to me.

I’ve tried all suggestions in other feeds to rectify this but to no avail, no success. 

This appears to be an unresolved long standing issue.

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 08:12 - edited ‎03-27-2024 08:08

‎07-24-2019 08:12 - edited ‎03-27-2024 08:08

Welcome to the Community Forums @SunsetRunner! I'm sorry for the late response. 

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. In the meantime, you can check your stats on Fitbit.com dashboard..

Please let us know if you have any other questions.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-24-2019 08:12 - edited ‎03-27-2024 08:08

‎07-24-2019 08:12 - edited ‎03-27-2024 08:08

Welcome to the Community Forums @SunsetRunner! I'm sorry for the late response. 

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. In the meantime, you can check your stats on Fitbit.com dashboard..

Please let us know if you have any other questions.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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