Versa Update Failed. Logo is stuck and won't restart.

[chrismacias305]

I tried to update and it failed with the new firmware that came out the other day. Now the watch just shows the logo on the screen. Has this happened to someone else?

[Diana5678]

I had this happen on my android phone.  I had to force close the fitbit app on my phone, restart the phone, and restart my versa lite. Then it worked.

[SunsetRunner]

I had the same thing happen I have tried to reset everything including deleting the app and reinstalling it:(

[maureenkass]

I’ve had this issue since Sunday! 😞 I keep trying to update the software through my phone and ipad, but it keeps failing. I haven’t been able to use my watch at all because it doesn’t even display the time anymore; it’s virtually useless. Every now and then the watch flashes and says “To start, download the Fitbit app”.  Help! 

[chrismacias305]

Had to do a factory reset then try again. My Versa now as the update.