Versa/Versa Lite - Fitbit OS 4.1.2 Firmware Update

[AlessFitbit]

Fitbit Update: 

Fitbit OS 4.1.2 for Versa/Versa Lite smartwatches has been released for all users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa/Versa Lite, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

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Fitbit Update: 4/22

Hi, Versa and Versa Lite users!

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite. If you're a Versa 2 user, your latest operating system is Fitbit OS 4.1.1, so head to that post for more information. 

• Versa (Firmware version: 32.70.7.27) 
• Versa Lite (Firmware version: 38.70.7.27) 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa/Versa Lite here. 

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[SunsetRunner]

That's the bottomline...they don't care.  Until people stop buying the devices, they'll keep ignoring the the issues and screwing up more devices. Very poor customer service.

@Mahaa 

Weird...it doesn't come up when I pull up past updates.   

If you have Twitter then try and contact Fitbit Support that way.  It's worth a shot if they can try to help since you've haven't been  successful in getting any assistance.

Moderator edit: merged reply

[simplyclaudia81]

Since the last update, the heart rate on my fitbit i s not working. I chatted with a gentleman and his suggestion was to purchase a new fitbit. I've only had it for a year and the issue started after the update. There has to be a solution!!!!!

[dballen]

Thanks for your input.  I wish I'd gotten it sooner, but at this point my Versa is completely dead and I can't even get it to charge.  I will have to contact the company directly I guess.  I thought company reps monitored these posts but I guess not.

This is my issue as well - after a few days of fast battery drainage, my Fitbit just completely died.  I'm disappointed to hear the company didn't offer to replace yours.  How old was it?  Mine is less than 1.5 years old.

Moderator edit: merged reply

[SunsetRunner]

Now I know why my Versa 2 started playing up yesterday, it is just 3 month old. I was in the process of taking it back to the store and moaned on FaceBook. Take a look at the YouTube clip 

https://youtu.be/rDm74Kj-lTg

Suprisingly support came back to me and I gave them my details and it seemed to come right overnight. Lets not count our chickens though.

It seems that the Google deal still hasn't been done. They really do need to think again

[Pathengel]

That’s what happened to mine. Mine was less than a year and a half old and
I was offered 25% off for a new Fitbit.
--
When tomorrow comes, this day will be gone forever; in its place is
something that you have left behind....let it be something good.'

Patty the Hugger

[JuanJoFitbit]

Hi @GloryANT, I'm sorry to hear that your Versa is still unable to sync your data. I'd like you to try one more workaround that has been helpful for this type of issues. Please try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. After this, set up your watch from scratch and see if the issue gets fixed.

@C00LMAN, welcome to our Fitbit forums. I'm sorry about the heart rate tracking issues that your Versa is experiencing. Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch for the next 24 hours and see if it starts tracking your heart rate properly.

@Pathengel @simplyclaudia81 , I totally understand how you feel about the solution that our Support team offered. We really appreciate your feedback and comments since this helps us to keep improving.

@dballen, thank you for participating in our Fitbit forums. Regarding the battery issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email inbox. We appreciate your patience and feedback.

@Mahaa, I totally understand how you feel about this and we appreciate your feedback. I was able to get in touch with our Support team and was told that they will reply to your email soon. They'll be happy to follow up on the battery and firmware issues that your Versa is experiencing. Please keep an eye on your email account.

@sebadavalle, thank you so much for sharing the tips that have helped you. We appreciate your input and feedback. I contacted our Support team in regards to your case and was told that they sent you an email recently. Please reply to their email in case a follow up is needed.

@SunsetRunner @Ann133 , we totally understand how you feel about this. Your feedback is greatly appreciated since this helps us to keep improving.

@MelissaOsgood, regarding the issue that you are experiencing with your Fitbit Versa, our team will contact you via email soon. Please keep an eye on your email account.

@SunsetRunner, your feedback is greatly appreciated.

I'll be around if any question arises.

[Loumass]

Hi Hope this information is useful I did a live chat with fit bit customer service and I have now returned mine and sent them a tracking number do hopefully my issues will be sorted I had all the same problems since the update and I only have mine since Christmas I did have 2 other ones the cheaper ones and they stopped after a year so I thought buying a more expensive 1 would be better I wont buy another if this happens again 

Sent from Yahoo Mail on Android

[Ann133]

I have a question...why can't we go back to the firmware before the defective update that ruined my 6 month old fitbit?  I loved it before that update.  

Sent from Yahoo Mail on Android

[SunsetRunner]

@JuanJoFitbit 

I appreciate your response but you have to understand why folks are upset and frustrated with the whole process in updating their devices not only on the Versa side but also on the Ionic side (I have two friends that had perfect working devices who updated to this firmware - one Versa and one Ionic) and both have had major issues with this firmware and aren't eligible for a replacement since their watches are over a year.  So both warned me NOT to do this firmware.  How is that fair to your customers...your firmware caused this issue?  Are you building obsolescence into these devices so they fail with a firmware update? 

You guys advise us to do the firmware update to keep current - why should we?  As you can see from this thread alone, there are many users whose devices worked before the udpate, that now don't.  What's the point in doing an update if you loose the functionality of the device?  Why should we have to turn around and by another Fitbit device when your firmware caused the issue?

The part that makes me upset is that no one will answer if the battery drain issue will be recitified.

From the link below, you can see that many users complained about this issue from the December update...so it's not a new issue.  Yet it was marked solved and clearly not resolved, since it's still present in this update.  This issue has nothing to do with the links on how to preserve your battery that has been shared but it has to do with a firmware bug.

https://community.fitbit.com/t5/Versa-Smartwatches/Fitbit-OS-4-1-Firmware-Release-70-7-14/td-p/39319...

[Karlamtm]

Since I updated (las week) my versa (first edition) the screen started to be unresponsive, sometimes work and sometimes doesn’t.

I’ve tried restarting and turning off and even resetting and still with the same problem.

what else can I do?

[SunsetRunner]

I am having issues with staying consistently connected.  I did the update from the huge December debacle.  Went through a few iterations with customer service in April and now I am in May and still having connection issues. I need it to track 1 thing! My sleep and every time I have to reset the **ahem** thing for lack of connectivity - I lose the one thing it needs to do.  SMH. Yes, this is partly venting since I have been at this since March!  Can you please figure out why this keeps losing connectivity?  Please DO NOT ask me to do another factory reset! 

[RaiseBoys]

DO NOT UPDATE!!!! 

I performed this update and my fitbit crashed.   Customer service will do nothing except offer me a discount to order a new one.   Sorry fitbit but you just lost another customer.  Loved my versa until it was updated and crashed!   My recommendation, take care of you customers when the crash is your fault.

[NotAFan1]

I am also having problems since the “update”. Can’t swipe at all to use any of the features on the watch or even get to the settings and now it is excessively draining the battery too, for no apparent reason. Incredibly disappointed by the lack of support for this product. I just got it for Christmas and it’s already broken? My last cheap fitness tracker from amazon worked better! 

When is this going to be resolved? I’d really like to see my fiancé receive a full refund for his purchase of this faulty Christmas gift. Shame on you Fitbit for not standing behind your product and fixing this.

Moderator edit: merged reply

[Mahaa]

Agreed

[Shaniquadenise5]

@Lara8c i think i found a work around for the GPS tracking stopping, as that was an issue I had as well. Yesterday mind worked, compared to Samsung Health, apparently when I set up the fitbit app I told it only use location when in using the app. Didn't realize I did that,  but I changed it to all the time and it worked  while tracking my run yesterday for the first time in weeks. It matched the tracking done by Samsung Health and I was pleased,  just to fix one issue you know.  I found that answer at 

https://gadgetsandwearables.com/2019/06/13/fitbit-gps-not-connecting/ hope that helps you. Just been searching online since we haven't gotten many answers here

[SunsetRunner]

@NotAFan1 

That would be the right thing to do but I seriously doubt it will happen.   Look at the link I posted in my response regarding the December update.  The same exact issues were occurring then with that update.   Jump over to the Ionic Forum for this update and see how many users are having issues with this firmware.  So it's not just the Versa they have messed up with this firmware.  Why would you rollout a firmware without accurate testing and risks users to have bricked devices or perform in a subpar manner and loose the functionalities that were advertised in the device? A firmware update is supposed to enhance the device not make it unusable.

I know both of my friends who did the update, one a Versa user and the other an Ionic user, are both without working devices.  No resolution except the 25% discount.  Needless to say both are done with Fitbit and have been long time users of the brand.  Now they are telling everyone to avoid Fitbit.  

It really makes me wonder what bug fixes they supposedly fix since this is mirroring the December firmware debacle. 

[JuanJoFitbit]

Hi @Loumass, It's great to see you in our Fitbit forums. I'm glad to hear that our Support team is taking care of your case. I appreciate your feedback and don't hesitate to get back if you need further assistance.

@Ann133, regarding your question, I'm afraid that the devices can't go to previous firmware versions as other electronic devices. We really appreciate your feedback in regards the firmware version.

@SunsetRunner, we definitely understand your frustration about the issue you experienced with your Fitbit Versa. Your feedback is greatly appreciated. Our team reviews case by case and determines how to proceed according the issue. Please check out this page, which explains more information about the changes on the latest firmware update.

@Karlamtm @NotAFan1 , welcome to our Fitbit forums. Since you mentioned that your Versa became unresponsive, I appreciate the time spent trying to get this issue resolved before contacting our forums. Please try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch and see if the issue gets fixed.
6. Finally, follow the tips that are listed in this help article in order to improve the battery life of your watches.

@SunsetRunner, I'm sorry to hear about the connectivity issues that your Versa has experienced. I'd like you to try the troubleshooting steps that are listed in this help article. This article doesn't contain a factory reset. After this, monitor your watch and see if the connectivity issue gets fixed.

@RaiseBoys, welcome to our Fitbit Community. I'm sorry to hear about the issue that your Fitbit Versa experienced. I'm also sorry to hear that it's no longer under warranty. We totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

@Shaniquadenise5, your feedback and input are greatly appreciated. In addition, I'd like to share this help page which explains why the GPS feature may not work properly.

Keep me posted if more questions arise.

[Ann133]

I have to wonder why anyone would buy another fitbit knowing the firmware will brick it too. No matter what discount there is.

Sent from Yahoo Mail on Android

[SunsetRunner]

@JuanJoFitbit 

This is what is noted for this firmware with the link you provided.  Very generic rhetoric.

Not very descriptive at all of what bug fixed and improvements where actually done from the December firmware update to this one since users are having the exact same issues.  So it really doesn't appear as anything was done to correct the major issues that the December firmware update had.  Does your development team actually test these firmware updates amongst varying hardware of the devices, from ones that are from the inception of when the device came out to the last day of manufacturing for the Versa, to ensure that the hardware of the device can handle the update and operate as advertised or is it more let's just see what happens?  I have seen this type of bad firmware updates being rolled out since last year and it seems that each one has greater issues than the last.....total opposite of what a firmware update is supposed to do.  At least you pulled out of circulation October 2019 firmware without more users being affected, which in all honesty, you should be doing that now. 

Give users the option of updating the firmware if they want it or not.....not everyone wants to have the supposely new features and enhancements offered and are happy with staying with the functionalities that they have and a working device vs having updated features and enhancements and a bricked device, rendering it useless.

In addition, since unfortunately, my friends who now no longer have a working  Versa or Ionic due this debacle of a firmware update, they forewarned me not to do this update, so I definitely took their advise and will warn others that I know not to do it either.

Moderator edit: format

[Karlamtm]

I’ve done that, twice!! And still doesn’t swipe like before.