Versa/Versa Lite - Fitbit OS 4.1.2 Firmware Update

[AlessFitbit]

Fitbit Update: 

Fitbit OS 4.1.2 for Versa/Versa Lite smartwatches has been released for all users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa/Versa Lite, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

---

Fitbit Update: 4/22

Hi, Versa and Versa Lite users!

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite. If you're a Versa 2 user, your latest operating system is Fitbit OS 4.1.1, so head to that post for more information. 

• Versa (Firmware version: 32.70.7.27) 
• Versa Lite (Firmware version: 38.70.7.27) 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa/Versa Lite here. 

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[SeperatedEntity]

Mkay, so I updated my versa the other day, and it got to halfway through the installation, froze, died, rebooted, connected to bluetooth, froze, died, rebooted and now apparently it’s on v4.1.2?

I am so confused, Fitbit. So confused.

[27Tanya]

This is all BS. Every Fitbitbit support sends the same message on what to do but none of it works. WE WANT A REPLACEMENT! The Fitbit’s do not work anymore!!!

[Ann133]

I have had 2 replacements  The faulty firmware bricked them both as well as original versa lite.

Sent from Yahoo Mail on Android

[27Tanya]

For them to offer a 25% discount is useless, you can buy it at that discounted price from any retailer. 

[Ann133]

And it still won't work because the update us bad.

Sent from Yahoo Mail on Android

[mariebaker]

Even after multiple restarts my versa lite is freezing. I can't access anything except the clock screen. Can you help me with this issue or do I need to call customer service?

[simplyclaudia81]

FYI- i spoke to someone via online chat.. because I not longer have my warranty their only solution was purchasing a new Fitbit,, they were nice enough to offer a 25% discount though.. this Fitbit brand has never let me down until now.. i would not recommend friends or family to purchase!!!!

Sent from my iPhone

[Toribird79]

My watch battery now drains quickly and just switches off and won’t come back on unless on the charger. I’m guessing it’s this update. How do I get this fixed?? 

[Dajeff]

Absolutely agree with this post: I can confirm the battery drain and the button setup is now more complicated when trying to turn it on.

Seeing the moderators answers which are totally polished and avoid addressing the point, along with a lack of bug fixing for these make me think I should see my Fitbit product for once and for all.

This is bad. To potential customers: avoid Fitbit like the plague, the software side is bad.

[Ann133]

I have also warned everyone I know not to waste money or time on a fitbit.  Customer service is nonexistent.

Sent from Yahoo Mail on Android

[Iutlfb]

My Fitbit Versa was working great.  I updated it with the new Firmware, now I have a black screen.  Bought it in Nov 2019, Fitbit Customer service does not support.  I am screwed.

[Mahaa]

>From last 20 days these moderators are try to convince like we will resolve
your issue in 7 days..
It's almost 3 spells of 7 daumys will complete tomorrow.. Hell

[jadec20]

I updated my Fitbit and now my sleep isn’t being recorded, there is no HR (and no flashing green light) and no steps are being recorded. Iv rebooted three times

[JuanJoFitbit]

@SunsetRunner @Ann133 @27Tanya @Mahaa , we really understand how you feel about this and we truly appreciate your feedback. This helps us to keep improving.

Hi @Karlamtm, thank you for trying the factory reset. Since the issue persists, I'll forward your case to our Support team and they'll be happy to follow up and assist you accordingly. You will receive an email from them soon.

Hi @SeperatedEntity @mariebaker, welcome to our Fitbit Community. Let me help you with your Fitbit Versa watches since they got frozen and won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums. Please try a factory reset as described in below:

1. On the devices, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the devices vibrate, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watches from scratch and run the firmware update again
6. Finally, monitor your Versa devices and see if the issue gets fixed. Let me know how it goes.

@Toribird79, thank you for joining our Fitbit forums. Since you mentioned that your Versa turns on when on the charger only, please try the troubleshooting steps listed in this help article. After this, charge your watch for 2-3 hours and see if it keeps the battery when you remove it from the charger.

@Dajeff, welcome to our Fitbit forums. I'm sorry to hear that your Versa's battery drains fast. I totally understand how you feel about this and your feedback is greatly appreciated. In order to improve the battery level of your device, try the tips listed in this help article. Also, in order to avoid any confusion on my end, let me know what you referred to by the button setup that is hard to turn on? Is it the button on the left of your Versa?

Hi @Iutlfb, thank you for participating in our Fitbit forums. I'm sorry to hear that your Versa's screen became black. I was able to get in touch with our Support team and I'm sorry to hear that your watch is no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup. I totally understand how you feel and we appreciate your feedback since this helps us to keep improving.

@jadec20, welcome to our Fitbit forums. Let me help you with your Fitbit Versa since it stopped tracking your sleep and heart rate. By the way, thank you for troubleshooting this issue before contacting our forums. Please try the troubleshooting steps listed in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep. Finally, monitor your watch for the next 48 hours and let me know how it goes.

I'll be around if you have any questions.

[Toribird79]

Thanks for the reply. It’s totally dead now even on the charger. I have contacted by email but have noticed that’s warranty is on 365 days. I bought it March 19 so I am out of warranty. Only solution then is to head off to the Apple store I suppose? 

[Caroline_80]

I’m having the same draining battery problem. I’ve tried everything mentioned in the help page, I’ve done the factory reset. Also I’ve been monitoring the watch for two days now and the watch is death at around 6 pm, having been full when I got it form the charger at 8:30 am. It was perfectly working before the update. I have it for about a year and never had issues with it before. So now what am I supposed to do?

[Sjddillon]

My versa lite got the 32.70.7.27 update according to my profile. My screen display is blank. It charges and syncs with app but NO DISPLAY. Have tried pushing left button with bottom right but no luck. Could I have wrong update? 

[simplyclaudia81]

I think they forced this update on us in order for us to purchase new Fitbit’s.. since the update it doesn’t work as it should,. all they have to do is give us the option to reverse the update!!! Shame on you Fitbit!!!!!!!

Sent from my iPhone

[Mahaa]

I have done same atleast 100 times from last 20 days.. No Luck.. and no
hope now seriously

[Craftypaml]

Ever since this last update my Versa is not syncing properly.  It is not recording my steps.  I made 4 phone calls for customer support only to have the rudest reps try to help me.  Was given a case number and they were not able to fix.  Offered 25% off a new watch as my warranty expired in February.  What I don’t understand is my watch was working until the update .  Now I am left with a watch that doesn’t work