Versa/Versa Lite - Fitbit OS 4.1.2 Firmware Update

[AlessFitbit]

Fitbit Update: 

Fitbit OS 4.1.2 for Versa/Versa Lite smartwatches has been released for all users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa/Versa Lite, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

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Fitbit Update: 4/22

Hi, Versa and Versa Lite users!

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite. If you're a Versa 2 user, your latest operating system is Fitbit OS 4.1.1, so head to that post for more information. 

• Versa (Firmware version: 32.70.7.27) 
• Versa Lite (Firmware version: 38.70.7.27) 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa/Versa Lite here. 

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Craftypaml]

Why should the users be penalized for an issue on the manufactures end !!!

[Ann133]

It is what they have been doing since last novembers update which bricked mine.  With taking this long just to come up with another defective update and still telling people to do factory resets despite posting in the forums not to do a factory reset it has to have done thing to do with the sellout to google.  They don't care that they took our money and ran.  They don't care that people are still buying them.  They know they won't work with this update.  It will ruin them like it ruined all of ours.

Sent from Yahoo Mail on Android

[Craftypaml]

Well they have lost me as a customer . Poor customer service and poor outcome .
They don’t seem to care do they?
I never would have done the update had I known it would mess up something that wasn’t broken .
I wouldn’t recommend Fitbit to anyone!!!

Sent from my iPhone

[KRod317]

Hello, I updated my versa a few days ago and since then I cannot go a whole day with out charging my versa. Is there a way to fix this??

[SathwikG]

I spoke to customer care regarding same issue i.e not detecting hr for which their solution is to purchase a new one as it's the fault with device but not with firmware which is ridiculous as I started experiencing it since latest firmware update. I even asked them if it's possible to push old firmware for which they said they can't do that

[Marshillrwg]

When the business model is, "just purchase another one, there are big problems with the culture of the company and them believing the public wont recognize how bogus their product is.

[Caroline_80]

If this is the way they want to treat their customers, let’s then make this public to the media and start giving as much negative reviews as possible. I didn’t buy a product to only last for a year. They’ve lost me as a customer.

Sent from my iPhone

[Lsouza04]

Thank you for the information. I will try. I have had mine for almost a
year and a half.

“Be still, and know that I am God" Psalm 46:10

Moderator edit: format

[HumbertoLF]

I had my versa for almost a year, but the screen failed so I had to RMA it and just got a new versa with my Fitbit warranty.

The agenda appw download and "smart alarms" are no longer present. The option to upgrade to the latest update is not there. Is there anything I can do to get this or the previous firmware update?

[Craftypaml]

I don't anything about that and would contact Fitbit directly.
It appears the updates they make are not working correctly and consumers
are happier with the way things were.

[HumbertoLF]

Oh snap, guess I'll do that. I guess I'm not the only one unhappy lol

Thanks!

[NotAFan1]

Support is a joke, no one is taking care of this problem. Do they actually pay you to jump into these “community” threads and regurgitate useless information pretending to be any sort of customer service??

[NotAFan1]

Where is the BOTH THUMBS DOWN button?

[Newtripley]

hello

I experienced the same problem when I first updated mine

some devices when first updated to New firmware take time to "settle" same with smartphone, laptops etc

However after a couple of days my Versa 2 is working much better I can get a good 4-5 days battery life now also seems more accurate sleep score etc

Hopefully this will happen to your device

Hope this helps

[Craftypaml]

Are you trying to restart your Fitbit?

Thank you for your response. The problem with mine is that it has been
days and it won't sync to record my steps. I have the Versa and it has
always kept track of my steps. I have done a factory reset and also
another type of reset over the phone with the customer service reps and it
still doesn't work. I have done everything they have recommended and still
no luck. I have powered my phone off and have even taken the app off my
phone and re-installed it. No luck. Just bought a new band days
before this all happened. Will give to a friend.
Fitbit is definitely not the Nordstrom of customer. If they see that
customers are having issues because of something they have done on their
end then they need to step up to the plate and fix things.
Glad yours is working. Best of luck.

Moderator edit: merged reply

[JuanJoFitbit]

Hi @ToriBird @Craftypaml @SathwikG @Marshillrwg @NotAFan1  , I apologize for the delayed response. I'm also sorry to hear that your Fitbit Versa is no longer under warranty. I truly understand how you feel about this and we appreciate your feedback. This helps us to keep improving.

@Caroline_80, I'm sorry about to hear that the recommended troubleshooting steps didn't fix the battery draining issue. I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Sjddillon, Regarding the display issue that your Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums. I'd like you to try a factory reset. To do so, follow the steps below:

1. On the devices, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the devices vibrate, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watches from scratch and run the firmware update again
6. Finally, monitor your Versa devices and see if the issue gets fixed. Let me know how it goes.

@simplyclaudia81 @Mahaa , your feedback is greatly appreciate since this helps us to keep improving.

Hi @KRod317, welcome to our Fitbit forums. Regarding the battery draining issues that your Fitbit Versa is experiencing, I'd like you to follow the tips that are listed in this help article. After this, monitor your watch for the next 48 hours and see if the issue gets fixed.

@HumbertoLF, thank you for participating in our Fitbit forums. Regarding your question about the firmware update, the update is released progressively and we recommend you to sync your watch constantly and the update option will appear so you can run the update and have the features available. We appreciate your patience and time with this.

@Newtripley, I'm so glad to hear that your Fitbit Versa has worked properly. Thank you so much for posting the update here. Don't hesitate to get back if more assistance is needed and I'll be happy to help.

I'll be around if more questions arise.

[SunsetRunner]

It's amazing how after seeing all these posts on both the Versa and Ionic Forums regarding the battery drain issue (which was caused originally in the December firmware update and still present with this firmware version) as well as other issues that this firmware update has caused that Fitbit doesn't take accountability for screwing up so many devices that were in perfect working condition before the update. 

As I said before why do an update to gain the supposedly new enhancements and risk the functionality of your devices.

The so called recommendations for the battery draining issues aren't going to work since it's being caused by a coding bug in the firmware.   Why is that so hard to understand?

Every update since last year has had issues and nothing gets done to rectify the coding so that the users don't pay the price with loosing the functionality of their devices.

[jensonwife]

My Versa Lite was working just fine before the update, no issues. After doing the update, it is freezing and unresponsive in the morning when my alarm goes off. Before bed I put my Fitbit into sleep mode. Prior to the update my alarm would go off in the morning and it would be just fine. After the update my alarm will go off and it freezes the screen. I am not able to turn off the alarm or snooze the alarm. I have to restart it, and then after the restart the screen is still frozen and unresponsive. I have to restart at least 2 times, plug it into the charger and sync at least 2 times for it to become responsive again. Also, through out the day it stops connecting to the app and randomly restarts. This is very frustrating as it was not a cheap purchase and it is not working as it is supposed to anymore!!

[Sjddillon]

I have tried every single reset possibly recommended the display just glow a low grey light and no fitbit logo shows up. I removed the device from my phone even now my bluetooth does not even find my device again to re hook up

Please replace my versa lite for free!

Moderator edit: merged reply

[Craftypaml]

With my post and all of the other posts on the fitbit community site you
would think that the company would see that there is an issue on their end
and if they can't resolve it then they need to send out new devices that
work. I did the resets that they said to do and no luck. We are all
frustrated with the lack of support the company is providing its
customers. We need to use social media as a platform to spread the message
to any potential buyers of fitbit products to beware of what they are
getting themselves into. I had an Alta prior to my Versa and was very
pleased with it, so much so that I bought the Versa. I was a faithful
customer but not any more. Can you imagine if Apple did an upgrade and
their customers had these same issues? If it was a few people having
problems I would understand but it is many and the company doesn't seem to
care.

Yes, all of ours need to be replaced free of charge even if out of
warranty. They are at fault for all of ours not working!

Moderator edit: merged reply