Versa/Versa Lite - Fitbit OS 4.1.2 Firmware Update

[AlessFitbit]

Fitbit Update: 

Fitbit OS 4.1.2 for Versa/Versa Lite smartwatches has been released for all users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa/Versa Lite, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

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Fitbit Update: 4/22

Hi, Versa and Versa Lite users!

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite. If you're a Versa 2 user, your latest operating system is Fitbit OS 4.1.1, so head to that post for more information. 

• Versa (Firmware version: 32.70.7.27) 
• Versa Lite (Firmware version: 38.70.7.27) 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa/Versa Lite here. 

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Sparkles872]

I've been onto support this morning, super helpful as always! Nothing changed, said they wanted to do a battery drain test but I've not got the email yet, however, my versa seems to have settled it's mischievous behaviour for the most today....so we shall see! 

[Craftypaml]

Do not update your phone!!! That is what has screwed up all of our Fitbit’s !!! Mine was working until I did the update.

Sent from my iPhone

[Robkenyon]

Just had a twitter message from Fitbit support so will see how this goes! 

[PaddleOn]

Mine looks like a screen with a burned in image and has since the December update. I can just about see the time for 2-3 seconds but anything you have to swipe to see is fuzzy and greyed out and impossible to read. Like you are seeing all the screens on top of each other.  Still works as a "tracker" but it's a pretty crappy smart watch at this point. Can't see text notifications, weather, select music, set alarms etc.

 See.

Mine worked perfectly until the update in December. They should make you sign an acknowledgement that if your device is out of warranty the update is "at your own risk."

If bought on Nov 2019 should still be under warranty 

Moderator edit: merged reply

[CPeatross]

Hello,

Mine has the same issue. I cannot even use my watch it is so glitchy. I did the update because my battery was draining excessively but the firmware update did nothing but make my watch worse. Have you received any help? Courtney

[simplyclaudia81]

I'll be doing the same. I'm looking into Apple watches as we speak. I wish i would have know that the Fitbit brand wasn't all it was made out to be. Waste of money!

[dballen]

This is exactly what happened to me. It may have started as a battery issue, but now I can’t charge or turn on my Fitbit at all.  I can not reset because nothing happens - it’s dead. 

[Irishgoddess0]

Well I would sync my watch if I could! Haven't been able to since May 5th!

[JuanJoFitbit]

@Loumass, thank you for your reply. Don't hesitate to get back if you need further assistance in the meantime.

@TaraLyn, thank you for participating in our Fitbit Community. The firmware update will be available progressively. I recommend you to sync your Versa constantly. Also, I'd like to share your help article which explains how to update your Fitbit device.

@Caroline_80, I got in touch with our Support team and was told that they will get back to you via email soon. Please keep an eye on your email inbox. We appreciate your patience and time with this.

@SunsetRunner @Iutlfb @Marshillrwg @simplyclaudia81 we really appreciate your feedback. This helps us to keep improving.

@MichelleG78, regarding your question, please check out this page, under the subject "Limited warranty for new products" for more information about the warranty period.

@Sparkles872, I'm so glad to hear that your Versa's battery behavior is better. Thank you for the update and don't hesitate get back if more assistance is needed.

@Robkenyon, thank you for the update. Don't hesitate to let me know if more assistance is needed.

@PaddleOn, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa's screen is not working properly. By the way, thank you for providing pictures showing the issue. If you haven't done so, please restart your Versa as described in this help article. After this, monitor the screen's behavior and see if the issue gets fixed.

@CPeatross, thank you for joining us in this thread and our Fitbit forums. In order to improve the battery life of your Fitbit Versa, please try the tips listed in this help article. After this, monitor the battery's behavior and let me know the outcome.

@dballen, I'm sorry about the experience you've had with your Fitbit Versa. Due to the recent events, our team is actively working and will get back to you via email soon in order to provide a solution. We really appreciate your patience and time with this.

@Irishgoddess0, thank you for getting back. Since you mentioned that your Versa hasn't been able to sync, please follow the troubleshooting steps listed in this help article in order to fix the syncing issue. After this, monitor your watch and see if it syncs properly and the firmware update should be available progressively.

I'll be around if you have more questions.

[Pathengel]

I went to the Fitbit Facebook page and posted my issues there. I hope it
helps!
--
When tomorrow comes, this day will be gone forever; in its place is
something that you have left behind....let it be something good.'

Patty the Hugger

[Mahaa]

Almost 2 years too

[SunsetRunner]

When a company chooses profit over keeping their customer base happy and providing exemplary customer service it shows very poor business sense and ideology.

A business can adverstise in all different types of platforms but word of mouth will always be the best form of adverstisement for a company or the total opposite when a company does nothing for their customers, especially when they don't take accountability for a bad firmware and the major issues that it has caused.

I did see comments where folks where interested in getting the item advertised and saw all the comments being posted and that changed their mind. 

[Sjddillon]

Because my screen is blank now I cannot reconnect the bluetooth (one of my trouble shooting was to remove the fitbit on my phone and now I cannot even connect it anymore. 🥴Beyond frustrating.

Sent from my iPhone

[PaddleOn]

No my Versa was out of warranty. Their update broke it but they took no responsibility to fix it.

Sent from Yahoo Mail on Android

[CPeatross]

Same!! It's ridiculous!.

Hi JuanJo,

The battery is only one of my issues. I am able to charge it occasionally, it all depends on the day. When I am able to, it dies extremely fast (e.g. over 40% in less than 2 hours). I am barely ever able to turn my watch screen on after downloading the firmware update. If I am able to, I cannot click anything and the screen rotates to different views to whatever it feels, OR, it is glitchy and i can't make out what my screen is even trying to show me. This is absolutely ridiculous from Fitbit. I was offered a 25% discount for my next purchase - why would somebody want to purchase another device if it's only to last a short amount of time? That's absurd. I cannot believe the lack of support that I received during my chat with Fitbit last night, either. Clearly, Fitbit's Firmware "update" is malfunctioning for a ton of people and is causing devices to be inoperable.

Moderator edit: merged reply

[Aubrey29]

Will the bluetooth connection be fixed through by the firmware update?

[powellar]

I have noticed that since I have updated to the newest firmwar, the heart rate data is no longer accurate ever. When I exercise and my hear is pounding, it says my heart rate is in the 90s, when I'm rocking my baby to sleep it says my heart rate is 130. It's pretty unfortunate as I have a thyroid issue and increased heart rate is a symptom of my medication needing adjustments. While I would never rely on this for medical purposes, it was quite useful last year in tracking, as I routinely checking my heart rate manually and the watch was always spot on; at rest, during moderate and vigorous exercise. At this time, the heart rate feature and it's weekly tracking and metrics has been so off, I don't want to wear the watch because I don't want this skewed data to affect my long term numbers when I look back at my resting and average heart rates, since I know they are completely wrong.

[Mahaa]

Indeed.. Im hopless for my versa.. Almost suffering from a month.. they are
unable to resolve issues

[CarylMai17]

I've been offered another replacement from fitbit support this morning, and don't know whether to go for it. 3rd time lucky?? Or do I take the other offer of 50% discount off another fitbit device! 

[CarylMai17]

Is your new replacement fitbit still working. I got my replacement last week and yesterday my issues with my previous fitbit began again. Fitbit have offered a replacement or a 50% discount off another device. Don't know what to do!!! I only bought my original fitbit in January this year!!!!