Versa/Versa Lite - Fitbit OS 4.1.2 Firmware Update

[AlessFitbit]

Fitbit Update: 

Fitbit OS 4.1.2 for Versa/Versa Lite smartwatches has been released for all users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa/Versa Lite, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

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Fitbit Update: 4/22

Hi, Versa and Versa Lite users!

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite. If you're a Versa 2 user, your latest operating system is Fitbit OS 4.1.1, so head to that post for more information. 

• Versa (Firmware version: 32.70.7.27) 
• Versa Lite (Firmware version: 38.70.7.27) 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa/Versa Lite here. 

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Ann133]

You will have same result whichever one you choose.  Neither will work because the update will ruin both.  

Sent from Yahoo Mail on Android

[Mahaa]

Lucky

[CarylMai17]

Hello,

I've been having all these issues with my Fitbit Versa Lite - screen freezing until the battery is dead and then once it's charged it would only work properly for say 5 minutes. Sometimes it also restarted on its own. I got in touch with Fitbit support who issues a replacement. I was so excited to get the replacement. Got it last week. I had issues with setup because my app needed updating etc. Did the setup and it's been working fine until yesterday. I've run into the same issues as before. I was so angry this morning I got onto Fitbit chat and they've issues another replacement or a 50% discount off another device. I do not know what the best thing to do now is? Would you be able to advise? Is there something I'm missing somewhere? I've read articles about firmware updates but the watch won't work long enough for me to check which version I have or to update it. Please help! 

[Ann133]

It is a bad update that will ruin every fitbit you download it to.  They seem to have no intention to fix it.  I j ave been waiting for a fix since last november.  Do not waste your money.

Sent from Yahoo Mail on Android

[CarylMai17]

@AlessFitbit- really quick question - I've just looked and my Versa Lite is on firmware version 38.70.7.27. I've read you are rolling out an update. May sound dumb - but will it come up on my app when I received this update to install it, or do I need to go looking for it. Having issues with my 2nd versa lite in 5 months just freezing and being unresponsive. Can't do anything with it. Will the new update solve this issue? Fitbit support have offered me a replacement. Would a replacement device already have this update on it? Or would I run into the same issues? 

[JuanJoFitbit]

@Pathengel, I got in touch with our Social media team and was told that they will get back to you soon in order to follow up. Don't hesitate to get back if you have additional questions.

@Sjddillon, thank you for providing more details about the issue. Our Support team will reply to your email soon in order to proceed and follow up. Please keep an eye on your email inbox.

@CPeatross @Mahaa, I truly understand how you feel about the warranty policy and I appreciate your feedback since this helps us to keep improving.

@Aubrey29, thank you for participating in our Fitbit Community. Regarding your question, I'd like you to check out this help page, which explains what has changed in the latest firmware version. If you are still unable to connect your Versa with your phone's Bluetooth, please try the troubleshooting steps listed in this help article. Finally, monitor your watch and see if the issue gets fixed.

@powellar, welcome to our Fitbit Community. I'm sorry to hear that your heart rate reading are not accurate. I totally understand that you need to have accurate numbers due to the thyroid situation. Please restart your Versa as described in this help article. After this, follow the tips listed in this help page which are helpful in order to improve the accuracy of your heart rate readings. Please take care and let me know if the issue gets fixed.

@CarylMai17, I understand how frustrating this is for you and I appreciate your feedback. I got in touch with our Support team and was told that they provided a solution via chat and you will be back on track soon. Regarding your question, the firmware version that the unit comes with, is not the latest version.

Let me know if you have more questions guys.

[SunsetRunner]

Exactly.  The firmware update will just ruin the device.  They all have bad coding.  Look at all the issues with folks that have a Versa 2 after they did the second firmware update specifically for that device. 

Go with a different brand.

[CarylMai17]

@JuanJoFitbitthanks so much for your reply. Yes, they have issued me with another replacement device. I must say though, I'll be a bit reluctant in putting it on as I'm frightened for these issues to happen again. I'm assuming that I've not been issued the OS 4.1.2 firmware update on my current device, because it isn't currently on that firmware. I'm assuming I would be told to do the update if I had? When the OS 4.1.2 update comes through, would it get rid of the issues around the screen freezing? Or was it not intended for those types of issues? 

[joysong77]

Hello! I am a brand new Versa 2 owner... since Sunday! a Mother's Day gift!! Just today, I got the notice that there is an update... after reading these posts, I think I should NOT do this update??  Is this your opinion? 
Thanks so much if you have time to answer...

Hey Maddie,

 I am a brand new Versa 2 owner... since Sunday! a Mother's Day gift!! Just today, I got the notice that there is an update... after reading these posts, I think I should NOT do this update??  Is this your opinion? 
Thanks so much if you have time to answer..

Moderator edit: merged reply

[Lotizzoo]

I personally wouldn’t. I had no issues with my versa until I did. I just bought me the versa 2 which since this is my 4 th Fitbit quite possibly will be my last. I haven’t seen a update for my new one but better believe I will never do another one. After doing update it literally died a slow death from battery drained, then screen not working to touch to no screen at all. It was just barely out of warranty so they don’t help you. Even though I know it was that that did it. As well as everyone else. I wish I had looked or asked in my groups before I had did it! 

[SunsetRunner]

@joysong77 

@Lotizzoo 

Hi, this firmware update is specifically for the original Versa and Versa Lite.  

There is another post regarding the firmware update specifically for the Versa 2.

Regardless of the fact that it's two separate firmware updates, both have caused and are causing issues to the Versa line of devices. As you can see in all the posts in this thread as well as the posts for the Versa 2 firmware update.

As @Lotizzoo mentioned this update has caused major issues with the Versa and Versa Lite.  Even if you get a replacement it will still not work since it a bad firmware with coding issues.

I personally haven't and won't do this or any future firmware updates. It's not worth having to deal with all the issues folks have encountered and loosing the functionality of their device. 

My suggestion is to review the posts under the firmware update for the Versa 2 and all other posts regarding this device that folks are encountering and decide if you want to take a chance doing the update.

[joysong77]

THANK YOU~ I WILL DO THAT! 

[Caroline_80]

I believe you should ask the support by chat if possible so you have a proof if anything bad happens.

Sent from my iPhone

[joysong77]

Good point~ although at this point, I am pretty sure I will not update yet! 

[Caroline_80]

Probably the best solution

Sent from my iPhone

[Newtripley]

Hi

I updated my new versa 2 . And it just wouldn't work right so I tried a reset unfortunately it bricked wouldn't turn on was completely dead I managed to get a replacement from the store I brought it from

I updated my new replacement (with bated breath)..and so far after a month of having the new firmware it works great better sleep score better battery life can get a good 5 days without charging....BUT it seems I'm one of the lucky ones as this new update has been horrendous for a lot of versa 2 owners

I would wait..let the updates work out the kinks see if Fitbit releases a statement about the update problem

If you are happy with how your versa 2 is working at the moment then wait do more research etc

[joysong77]

Thank you, Newtripley! That info is helpful and I was chatting with Fitbit Support as you were replying! He told me that it was not necessary to do the update and yet, if I did and needed assistance for problems they would be there to help! 
I mentioned that many people had not received what they felt was "help" and that made me nervous...so we decided that I would just wait and see if things work out better with the update.

My firmware is 35.68.9.15 and all seems good at this time. Functions, battery, syncing~~ so far so good.  I just got it on Sunday...

Thanks again.

[Newtripley]

Brilliant glad you got some answers

[Mahaa]

Probably yes.. new device will update already

[joysong77]

Actually I can choose to update or not...that is a really good thing! He told me to just not update yet..that there was no real need to at this point...so I will wait! 
thanks!