Versa/Versa Lite - Fitbit OS 4.1.2 Firmware Update

[AlessFitbit]

Fitbit Update: 

Fitbit OS 4.1.2 for Versa/Versa Lite smartwatches has been released for all users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa/Versa Lite, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

---

Fitbit Update: 4/22

Hi, Versa and Versa Lite users!

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite. If you're a Versa 2 user, your latest operating system is Fitbit OS 4.1.1, so head to that post for more information. 

• Versa (Firmware version: 32.70.7.27) 
• Versa Lite (Firmware version: 38.70.7.27) 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa/Versa Lite here. 

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Claire2403]

Absolutely agree.

i bought my Versa in March 2019. Worked perfectly until I did the update. Then:

Black lines ran down the screen;

Screen started having flickering;

screen started displaying colours wrong;

screen started going black intermittently;

screen went black permanently but still logged to the app, vibrates on messages etc;

battery started dying within 8 hours.

tried every recommended “fix”. Nothing works. Given the amount of people this has happened to, it’s 100% down to the update. Absolutely appalling.

[JuanJoFitbit]

@CarylMai17, I appreciate your response. Your replacement unit should not have screen freezing issues. If it presents issues, let me know since we research case by case and based on the research, we advise the solution. 

@joysong77, thank you for joining our Fitbit forums. I'm glad to hear that you received assistance from our Support team and you'll follow their advice. Thank you for posting the update here an don't hesitate to get back if you have any questions.

@Newtripley, thank you for your input and your feedback. I'll be around if you have any questions.

@Claire2403, welcome to our Fitbit Community. I'm sorry to hear about the screen and battery draining issues that your Fitbit Versa is experiencing. I was able to get in touch with our Support team and was told that they will get back to you via email in order to follow up and assist you. Keep an eye on your email inbox.

Let me know if you guys need more assistance.

[Andercho]

Testing post...

[joysong77]

Claire, I am so sorry this happened to you!  May I ask if yours is a Versa? or Versa 2?

[NotAFan1]

Nothing has changed, nothing has been updated or fixed. Your product is broken and your support is nonexistent. I cannot even get a reply from support let alone a replacement for this defective device. Fitbit has the worst customer support I’ve ever seen. Never will I buy your product and I will be sure to share my experience.

[Claire2403]

Hi Joysong, mine’s a Versa, 14 months old and I’ve been super careful with it. Absolutely shockingly bad piece of kit!

[Mahaa]

Worst experience from my side too

[Iutlfb]

Hi Fitbit guys:

How can you do this to your users and not support them.  In every one of the cases here, the fitbit was working normal and then stopped working once they updated the firmware.

I was counting on my fitbit to protect me and give me a heads up during this Corona crisis.  I monitor my resting heartbeat trend and Oxygen variation during sleep.  Resting heartbeat is a leading indicator for infection in the body.  Now with this update and failure of the device I am flying blind.  Fitbit doing this at this time of crisis is totally heartless.  Please communicate with your customer support personnel and bring this issue to a resolution.  

[TravisGillespie]

I ride mountain bikes and use the gps on my phone to track the rides. With the new update my watch and phone will not stay connected during a ride unless the phone is unlocked. Hope you can provide a fix for this.

[Sjddillon]

Me too and had to withdrawal
From study

Sent from my iPhone

[Billbee]

My Versa has similar problems. I can’t swipe or scroll. Even using the right side buttons for exercises, I can’t scroll between them the screen seems as though it’s frozen. I have switched it on and off but to no avail. Any solutions? It’s 5 months old.

[MarreFitbit]

Hello everyone. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Hi @NotAFan1, thanks for getting back. I've seen you contacted our Support Team since 4//21/2020 and saw that they continue assisting you to get the issues solved. Please note that in order for us to move forward and considering other options for this issue (like the replacement you requested), we need to make sure all troubleshooting steps have been covered, that's the reason why both our team is still advising you to perfom the troubleshooting steps you were sent in the last email. 

Hello @Claire2403 and @Mahaa. We apologize for the late response to the email you sent to our Support Team on May 8th and May 9th. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account someone will reply to you as soon as they can. 

Hello @Iutlfb and @Sjddillon. I'm really sorry to hear that you're going through this situation with your Versa. We appreciate your feedback towards the Fitbit Versa and our Customer Service. 

As you've mentioned, you've already spoken to our Customer Support Team  who gave a discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Hello @Billbee, welcome to the Community Forums. I'll be glad to help you with the screen of your Versa that isn't responding. Thanks for the steps you've done already, nice way to go!

If you haven't done so yet, please restart your watch as follows:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Hope that helps you. 

[Ann133]

The problem is there is no warranty on the updates.  They caused my problems and still are.

Sent from Yahoo Mail on Android

[Loumass]

I'm waiting on a replacement can you not get a refund if you only bought it in January I really hope the replacement doesn't go on me I only have mine since Christmas I'm really disheartened to see all the problems from fit bit if only I had known

Sent from Yahoo Mail on Android

[SunsetRunner]

Just out of curiosity,  I had messaged support regarding doing the firmware update on an out of warranty device to see if it was safe to do so.

This is their response:

Just to set your expectations,  Fitbit replaces smart watches/trackers when they are defective after exhausting all troubleshooting steps.  Upon checking our records, we found that your Fitbit Versa is no longer covered with our warranty and we cannot at this point give 100% assurance the update will work or not.

By this response from Fitbit it just confirms the reason why I refuse to do this firmware update or any future updates. 

Basically,  they can't confirm if the hardware of your device can handle the firmware if it's over a year old.  

[Ann133]

Mine was 5 months old and the update bricked it

Sent from Yahoo Mail on Android

[Caroline_80]

I really cannot believe their answer. This is not a serious company. There totally irresponsible and inconsiderate to their costumers.

Sent from my iPhone

[SunsetRunner]

@Caroline_80 

I had to reread their response a second time.  It was like are you serious? How can you issue a firmware update for a device that you manufacture and don't know if the hardware of the device can handle an update if the device is over the 1 year mark? So basically, Fitbit has built obselence into their older devices so that they will fail (bricked or not work properly) when installing a new firmware. 

Not the way to run a business and retain customers.  Very irresponsible, incompetent and inconsiderate.

[daviddcmd]

Help! My Versa Lite has been updating for over 5 hours. I tried to stop it by turning it off, then I tired to disconnected from the App which can’t be done because it’s updating. It’s draining the battery on my IPhone 11 Pro. Short of smashing the Versa with a hammer what else can I do to stop the update or disconnect the watch?

[KoshKa07]

@AlessFitbit thank you for the update! Is this only in US? or worldwide? I am in UK and have been noticing that my Fitbit is not linking correctly with my phone... Apart from the fact that I haven't had a notification on my watch in weeks, on exercises that require GPS it doesn't calculate correctly. I do more or less the same run since quarantine, but I have had major different distances. I tried the other day a walk with a friend and although we started the exercise at the same time, her distance was bigger by 2km! Is the update fixing this? Or if it's something with my phone (Huawei p30)? I'm just a bit annoyed as I had a few bad experiences with the Fitbit and had to change it a couple of times.

Any help is appreciated 🙏

Thank you and stay safe