Versa/Versa Lite - Fitbit OS 4.1.2 Firmware Update

[AlessFitbit]

Fitbit Update: 

Fitbit OS 4.1.2 for Versa/Versa Lite smartwatches has been released for all users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa/Versa Lite, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

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Fitbit Update: 4/22

Hi, Versa and Versa Lite users!

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite. If you're a Versa 2 user, your latest operating system is Fitbit OS 4.1.1, so head to that post for more information. 

• Versa (Firmware version: 32.70.7.27) 
• Versa Lite (Firmware version: 38.70.7.27) 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa/Versa Lite here. 

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Silverjoe1]

This is a repeat of the upgrade debacle of December.  How does Fitbit expect to keep customers when they break your fitbit with a flawed update and try to sell you another.Sent from my Verizon, Samsung Galaxy smartphone

[Mahaa]

Same here.. been 5 days and today will be 6

[SunsetRunner]

Totally agree with your post.  That's exactly what I thought as well regarding this update.  

I'll pass on updating my Versa once again.

[Sunnysusieq]

Exactly!  I dont think I'll ever buy from them again.... Sent from my Verizon, Samsung Galaxy smartphone

[Mahaa]

😔😔
Disappointed a lot.. my motivation level is 0 now..

[A.Tadeu]

Hi, I got the same problem of battery drain after december 2019 update, and recently the smartwatch starts to freezes screen every time, and I already tried everything, it keep freezing and i have to hard reset and sometimes factory reset.

Anyone know how to downgrade firmware?

Thanks

[TamTamO]

I spoke to customer support and was issued a replacement. They had me go through a series of steps that I already did but they wanted to make sure we tried everything before they issued a replacement.

[Froglicious]

The new update is no longer allowing my versa to connect to my note 9 (android). Could you please let me know when there will be a fix? 

[JuanitaB]

This is exactly what my Versa has done. Last night the update, today the dead versa. 

It's not in warrantee period and I'm a key worker and it's a real pain to not have it!

[Sorcha76]

This is the first problem my versa had but fortunately it has been replaced under warrenty. Surly Fitbit can fix the issue. Even if we had to send the fitbit in to be fixed I would rather that than nothing. I was happy with my old one I presumed the fitbit update was needed not optional or I would not have done it. I hope fitbit can sort something out for all of you who can't get a replacement.

[Froglicious]

I was finally able to restart my phone, app, and reset the versa and got it
to connect. Hopefully that will work for you as well!

[Mahaa]

Still suffering from.last 6 days

[SunsetRunner]

@Sorcha76 

I never did the December update which also caused the same issues that this version is also causing. After seeing the posts in this thread plus various other posts,  I'm not updating my Versa once again.

You do have the option of dismissing the update reminder from the app mobile app when you open it. (Wish there was a way to just dismiss it permanently).

My Versa works fine and I plan on just letting die in it's on accord not due to a firmware update which once again wasn't tested and its causing major issues. 

Fitbit needs to provide detailed information regarding these firmware updates and let users decide on whether or not they want to do the update.  

My next device will not be a Fitbit that's for sure!

[Mahaa]

Will try to get this no update option.. yes mine too.. will not go with
fitbit again

[Mommy8]

My FitBit vibrated and the screen went blank this morning. I put it on the charger even though it should not have yet been due. It is not waking up. I have tried to force reset it but the screen remains black. I had my original replaced last August due to defect and this was my replacement. It has not been a year since replacement. I'm so frustrated and disheartened. 

I have no idea if this has to do with the update or what is going on. It will sync when on the charger. If not on the charger, it will not sync. There is still no visible screen. 😞

Additional note: for most of this year, my FitBit Versa has not been alerting me of texts or calls. I assumed it was poor signal in my classroom, but we have been home for a while now. I have reset my Versa, iPhone X, reset the wifi  ... and still nothing. On occasion I have seen a text message or two, but almost never and no phone call alerts. 

[benedikt.ebli]

@Fitbit

I can confirm the battery drain with the new firmware. Turned the Versa  "off" and the battery drained around 50% in 8h. 

Switched on the watch consumed around 25% battery in only 12h. 

What is going on? Why is the battery drain in off state bigger than in on state?

Otherwise everything works perfect.

[Jbelum]

This is ridiculous.  I did factory reset and still not calculating calories and active minutes.

[Mahaa]

Happened with me 2 weeks back.. resolved after 3 days but now from 6 days I
had issue because od new version.. screen is quite

[SunsetRunner]

What ARE the specific fixes that this update was supposed to fix?  The generic line about fixes is not helpful.  From what I've seen in the 4 pages of replies on this thread as well as individual posts on the Versa Community Forum,  this firmware 70.2.27 has done nothing to address the catastrophic issues caused by 70.7.14 and in fact appears to make things worse. 

[LongK]

I am having the same exact issue. I did the update a couple of days ago and stopped receiving notifications. I have tried all the troubleshooting except a factory reset.