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Versa Wallet not update with new card

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I've changed my card in the Fitbit app wallet. It is not showing in my watch. I am Thingsuding and Android phone (S10) I have tried without success are in order completed:

 

  • Removed & added card
  • Restated watch - tested in app sync no change
  • Removed card, logged out of app/logged in added card
  • Removed card, logged out of app, Uninstalled app, went to Fitbit.com and deactivated fitpay, forgot watch on Bluetooth, reinstalled app, logged in, added card to wallet, sync'd to watch

Does anyone have any other ideas of how to get my card to show in my Versa wallet on the watch?

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1 REPLY 1

Hi @mtbvegan, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that your card is not showing in your watch after you changed it in the Fitbit Wallet. Thank you for providing the steps you tried to resolve this, I really appreciate your efforts and your time. You can find more information about Fitbit Pay here

 

Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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