Versa Warranty feedback

[emmariet]

Very disappointed with Fitbit as they are not honouring the warranty on a Fitbit Versa I bought in October 2023 from the official online store. I have been a Fitbit customer for more than 7 years now but I will switch over to a different activity watch due to this experience. I spent more than one hour on the phone with customer service jumping through the hoops, including sending proof of purchase of the Versa in question. Just because the customer service team hadn’t heard of the international third party retailer I sourced this (and previous) Fitbits from, they will not honour the warranty even if I have proof of purchase and the device has been linked to my Fitbit account for less than one year. They would only provide a 35% discount for a future purchase; why would I spend more money on another faulty device?! When I asked to elevate this concern, was told to post on Fitbit Community! Unacceptable, a waste of time and money.

Moderator Edit: Clarified subject.

[Odyssey13]

Hi @emmariet  only authorized retailers have the official Fitbit warranty. If customer service told you this third party retailer wasn't on their list, then to their point of view, you have no Fitbit warranty. I've asked a Fitbit Moderator to stop by to address this with you.

[emmariet]

Hello, 

I bought it through Lazada Philippines which was an official retailer at the time, I see from the Fitbit website that although they no longer sell in the Philippines they are still bound by the warranty:

 

[AndreaFitbit]

Welcome to the Fitbit Community, @emmariet. Thank you for your feedback regarding your Fitbit Versa warranty and for your screenshot.

I checked your case and your device was no longer warranty even the provided proof of purchase. For more information about this warranty please contact our team again.

Thank you for the heads up and your assistance @Odyssey13.