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Versa WiFi and music issues

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‎09-25-2018 18:38 - last edited on ‎09-26-2018 06:01 by Moderator Alum

‎09-25-2018 18:38 - last edited on ‎09-26-2018 06:01 by Moderator Alum

Does anyone have any tips in getting my Versa to connect to my WiFi? I have strong WiFi signal on everything but my Versa can not connect. Also, how do I get my music to my Versa without WiFi? Beginning to wish I never purchased this product! It counts steps while I am typing!

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎09-25-2018 19:21

‎09-25-2018 19:21

We have had exactly the same problem. Check your Wi-fi compatibility, apparently it won't connect to 5GHZ or public Wi-Fi networks etc, basically any Wi-Fi networks that require logins, etc. You may be able to connect via a hotspot.

Best Answer

‎09-26-2018 06:03

‎09-26-2018 06:03

A warm welcome to the Community @SandraGinn and @Edski0000 thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue and will be glad to help you out. Please take a look at the following links and follow the instructions provide there:

 

About the steps, your Versa might register some steps depending on your hand movement. You can try the restart process for this.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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