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Versa Won't Track Steps or Heartbeat.

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‎06-02-2019 18:08 - last edited on ‎06-03-2019 08:21 by Fitbit Moderator

‎06-02-2019 18:08 - last edited on ‎06-03-2019 08:21 by Fitbit Moderator

My Versa will not track sleep, will not  track heart rate, will not track steps.  I have had it for  less  than 10 months.  I cannot tell you how disappointed I am in this product.  I need a solution to this problem.  

 

 

Moderator edit: Clarified subject & Labels

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‎06-03-2019 08:18 - edited ‎06-03-2019 08:20

‎06-03-2019 08:18 - edited ‎06-03-2019 08:20

Welcome to the Forums @Kryan1966.

 

We're very sorry to read about how this situation has made you feel.

 

I'd like to let you know that I will be moving this thread to the Versa board as I think it is better suited for the thread.

 

I could see that you reached out to our support team and that they have assisted you! Hopefully everything will be working better from now on.

 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users, perhaps something will pique your interest.

 

Let me know if there are any other questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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