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Versa Won't Turn On (2nd Watch, Neither Lasted 9 Months)

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‎12-16-2019 18:52

‎12-16-2019 18:52

Bough a Versa (Special Edition) around August 2018. By March of 2019 it would no longer turn on. Tried resetting, worked with tech support, etc but nothing worked so they gave me the option of 50% off any of their products or they would send me a replacement (dongle only). I opted for the replacement dongle. It worked great from March 2019 until December 2019 and the same issue arose. Worked through the whole process with tech support again with same result.... watch is shot. They offered 25% off a new product or 40% off their Versa Lite. Basically I can buy a watch directly from Fitbit for the same price their retailers are currently offering. I'm not even going to consider another one of their products considering they don't even last a year. I had high hopes for the Versa but apparently it was all hype. Time to consider Apple Watch since it only costs 1/3 more and is a reputable product.

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‎12-16-2019 20:36

‎12-16-2019 20:36

Oh my goodness!!!  Almost the exact thing happened to me!  Even the dates align.  So weird.  I’m not getting any sensible help with Fitbit.  I’m ready to escalate to the executive office.  Would you like to add your details and file a complaint with me?  Technically, neither phone has lasted a full year.  And it’s hard for me to believe Fitbit’s executives wouldn’t back their product better unless they know there is a known problem.  

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