Versa Won’t turn on

[Lily_whyte]

My Fitbit Versa won’t come on. At 1st I thought it needed to be charged, charged it over night and nothing. Read stories of others with similar issues, tried the reset, holding down buttons, cleaning the screen with alcohol, no changes. My app isn’t even connected to it anymore, it just shows its looking for device. This is sad because I have not used it up to a year after I got it. What do I do?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Lily_whyte. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa is not turning on. Thank you for your troubleshooting efforts. I totally understand how you are feeling as you would like to keep using your watch and working on your goals. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.

[Mandy1229]

Mine did the same thing today.. I had to do a full factory reset on mine and also deleted it from the app. After the reset and reconnected it to the app it started working again. Have you tried that yet? 

[Lily_whyte]

Hello. I had already tried a full factory reset prior to sending my previous message. I went ahead and tried it again and also deleted the device from the app, there is no change, it didn’t show any Fitbit logo, there wasn’t a vibration, nothing.

Sent from my iPhone

[LiliyaFitbit]

It's nice to see you around @Mandy1229 @Lily_whyte. I am sorry for the delayed response. 

@Mandy1229 thank you for joining the conversation and sharing that a factory reset helped you resolve the issue. I appreciate your helpful tips! 

@Lily_whyte thank you for confirming that you've tried to do a factory reset already. I could see that our Support team got in touch with you. I know they will be glad to help you out and provide you a solution, please keep working with them. 

I'll be around. 

[deannagadjen]

My Fitbit just turned off. It won’t charge and the APP only says searching. 

[LiliyaFitbit]

Welcome to the Fitbit Community @deannagadjen. 

Thank you for joining the thread and sharing the issue with your device. I could see that our Support team got in touch with you and helped you resolve the issue. Thank you for your time and efforts.

I'll be around if you need further assistance.