Versa Won't turn on

[Angela.M]

my versa has been working fine, had it for almost 2years now without any problems. Woke up this morning and it was blank. I always check the battery power and make sure it has enough charge, so i found it odd to have an email at 12.30am to say the battery was low. I have since charged my versa and it still won't turn on. Tried all of the button holding down combinations several times and nothing is working. Please help! 

[CheriJVersa]

I have the same problem. My Versa was purchased a year ago this past June, and has been working fine. I put it on the charger last night before bed and woke up to a dead watch. I can’t figure it out...

[Willowannette]

I woke up to a dead versa Saturday morning too. My alarm went off, as usual, but there’s no screen showing. Seems to still be syncing, but I can’t see anything on the watch itself. I just had mine replaced in March for a similar problem and now they won’t replace it again, because warranty only extends from original purchase. So, even though this watch is only 6 months old, I have to purchase a new one. Im not too impressed, especially now that I know that Saturday morning lots of people woke up to the same problem with their watches. Grrrrr. 

[Stubbsy12]

Mine the same went for a swim and set to swim mode got out and only had Fitbit symbol then nothing ???

[jameslongley]

Great news, @Angela.M. Slightly worrying that they're obviously aware of this happening but they're staying completely quiet when so many people's watches have given up the ghost...

[sk16]

This is happening to me too - just the blue Fitbit logo flashing after suddenly turning off about two weeks ago (when it was fully charged). 

[Stubbsy12]

I logged a chat with support with the save problem they were great and are replacing my versa 

[Breadbun]

Just wish it would do something like vibrate or light instead of nothing, tried charging it from my PC and same thing- nothing, yet when I connect it to my partner's Versa it picks it up straight away.

It's even more suspicious it did this after a software update and just before the Versa 3 is released...

[garrettjensen7]

Same Issue.....
"my versa has been working fine, had it for almost 2years now without any problems. Woke up this morning and it was blank. I always check the battery power and make sure it has enough charge, so i found it odd to have an email at 12.30am to say the battery was low. I have since charged my versa and it still won't turn on. Tried all of the button holding down combinations several times and nothing is working. Please help"

[Angela.M]

@Stubbsy12 did you receive your replacement yet? I had an email saying my versa had been delivered to fitbit on Sep 17th and heard nothing since.

[Breadbun]

Sorted!

Fitbit in the bin and dug out my old Pebble Time which still works super (with Rebble update) after four years, 2 of these being inactive in a cupboard.

Very nearly stumped up for a Versa 3 until I rediscovered the Pebble, which is what the original Versa was built on when Fitbit bought Pebble.

Anger subdued and no more money shelled out for a watch that has the lifespan of a hamster.

[Stubbsy12]

Yes sure did got it over a week ago

Sent from my iPhone

[Angela.M]

@Stubbsy12 Thanks, hopefully that means mine won't be too far away. I am borrowing one until my replacement arrives.