Versa--Worst Product, Even Worse Customer Service

[Schittbit]

Received my Versa from Target a year ago. With just normal everyday wear (don't shower with it), the first one lasted around 4 months before the screen went blank. Called customer service and they remotely checked my watch and determined that it needed to be replaced (replacement #1). Replacement lasted maybe 3 months then failed. Fitbit had me do all the restarts, remotely checked it, then determined I needed another replacement (replacement #2). That one last a couple months then failed! Jumped through the fitbit hoops yet again (replacement #3). After 2 months or so, the screen failed again (not to mention the strap deteriorated, too). So now I'm receiving replacement #4 (a total of 5 Versas in less than 12 months). This is a poorly made product and it's a disappointment that the company is apathetic to me having to get 4 replacements, as if that's normal.

When I told the customer service supervisor that I was concerned about this forthcoming replacement since I will be out of warranty by then, she basically gave me the over-the-phone shoulder shrug. All they can offer is a 50% discount on a different model. Sure, let me give you half the amount of money for a failing product! I asked for an extension on my warranty, but fitbit told me I have to speak to Target about that, even though that only applies to the original Versa. Fitbit has already sent me 3 replacements that have all failed, but they won't warranty any of those.

Shame on you, fitbit. You're never getting my money again.

[kickfitgirl]

This speaks loud,  that is a lot of replacements in a short time and not one that worked properly says a lot. I sympathize with your frustration. 

My versa stopped giving call and text notifications. I went down the same road with CS and tried everything to make it work... I got the calls back...for a day. They told me to send it back for a replacement. I decided not to because of the very same reason you experienced. Reading this board shows there are multiple issues and a lot of them. They are well aware of the many problems and doesn't seem like anything is being done to correct them, but they will keep selling them and taking peoples money.

I do love the look and feel of this watch but holds no relevance if it's not work properly..  

My family gave me an apple watch for Christmas and I returned it because I loved my versa.  At that time I did not have it long, a month or two... I should have held on to it, because at this point I will head out to buy another one.

I never got an update, I thought maybe that would correct it. I was told they were working on it and once it was available it should fix a lot of problems...still waiting. You would think it would be priority with knowing of the many issues, I guess not.  This is my third fitbit...and looks like my last.  I can not continue to support a company who does not support us...

good luck in getting this resolved! 

[Schittbit]

Yes, this message board has multiple complaints regarding the Versa. And the issues are with several different aspects of the watch, not just one or two specific functionalities. You'd think fitbit would want to rectify all the problems and take care of their customers, but all they do is put tiny band aids on a major hemorrhage. I'm disappointed because I do love using the watch, but I only continued using it for the past year because I was still under warranty. With the warranty expiring this month, there is no way I'm giving fitbit my money for a continually faulty product. 

I hope your issue gets resolved better than mine. But if fitbit continues to provide a poor product with weak customer service, then the numerous complaints and public criticism will hopefully get them to change their ways.