Versa active minutes and sleep issues

[HarteFitt]

Hallo, since yesterday my Versa is not counting active minutes, two days ago my sleep tracking was not correct, is there a problem with a update, I'm using a iPhone with iOS 11.4.1, anybody with the same problem?

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @HarteFitt, welcome to the Forums.

Can you please tell me which activities are you doing in order to earn active minutes? In the meantime, I recommend taking a look at the help article What are active minutes?.

Now about the sleep, there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know how it goes.