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Versa active minutes are stuck on 32

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‎07-01-2020 13:45 - last edited on ‎07-16-2020 05:19 by Fitbit Moderator

‎07-01-2020 13:45 - last edited on ‎07-16-2020 05:19 by Fitbit Moderator

Not sure what’s going on but my active minutes are stuck on 32.  When I scroll through previous days they are also saying 32.

 

 

Moderator edit: updated subject for clarity

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‎07-16-2020 05:19

‎07-16-2020 05:19

hi @Tezman1a, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since your active minutes are stuck.

 

Please restart your Versa as described in this help article. Also, I'd like to share this help page, which explains how your Fitbit device tracks your active minutes.

 

Finally, monitor your watch for the next 24 hours and see if the active minutes number doesn't get stuck.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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