Versa all of sudden will not hold charge or track HR or Sleep data

[Melissa1886]

For the last couple of days my Versa will not hold a charge pass 12 -15 hours.  In addition as of yesterday, the HR and sleep data is not tracking.  I have restarted the device and looked to make sure pins are clean and clear.  Is anyone else having this issue???

[AlanSuCraw]

Lol. Yes, I like Apple. I think moving to another brand of device is wise. I just read in the Forum that there are lots more issues with the Firmware update that started to be rolled out on Aug 13. 

[Alfordmalones]

What firmware uodate on August 13th. I did not receive one. They should fix our watches or give us new ones. 

[AlanSuCraw]

There is a pinned post from Fitbit support at the start of the Versa Forum that states there is a firmware update starting to roll out on Aug 13 and that not everyone will get it at once. There a user posts in the thread that show how bad that update is, too. 
I agree....new devices when Fitbit breaks them. 

 

[Alfordmalones]

Thank you

[fafa1296]

Nope. Moved on to an Apple Watch since Fitbit didn’t seem concerned with fixing this prevalent issue. Can’t wait to dump the remaining Fitbit’s in my household.

Faith

[Melissa1886]

No, support was no help at all. I ended up having to buy another device.