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Versa and Connected GPS with S10

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‎08-14-2019 14:42

‎08-14-2019 14:42

I have a Versa and an S10 (on the lovely not compatible list...even though the phone is 5 months old!). It was working at least somewhat with GPS. Now I've lost all GPS capabilities with this tech combo. Fitbit refuses to provide any support now (I had someone just yesterday walk me thru uninstall, factory reset, etc. to no avail - actually made things worse. Today their answer is that S10 isn't compatible, sorry.). Anyone else lost their tracking recently? Found a solution? So mad and frustrated with the issue. Wish I'd bought a different device.

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‎08-18-2019 18:42

‎08-18-2019 18:42

Welcome to the Fitbit Community @Starrettcpa. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with the connected GPS feature. While your S10 phone is not a supported device for the Fitbit app at this moment, it doesn't mean that it won't work with the app entirely, but rather that some of its functions might work intermittently. Our engineering team works really hard to keep up with every new phone and mobile device releases, so our customers can enjoy their trackers to the fullest. I would recommend checking out this article with information about the different factors that can affect connected GPS.

 

Thank you for your efforts to resolve the issue and for taking the time to get in touch with our Support Team. I am sure they're trying to help you in the best possible manner. I'd suggest to keep communication open with our team, since they have already all the details of the case and special tools to continue assisting you. 

 

If you have any questions, feel free to let me know.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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