Versa and Huawei mate 10 lite

[Marisa_Amaral]

Just bought my fitbit versa two days ago and I can't be more disappointed... It doesn't sync with my Huawei mate 10 lite. I had the charge 2 for more than a year and it worked fine (had some issues sometimes but mostly it worked just fine).

Is there any chance that it starts to be compatible soon? Huawei mate 10 lite was released over a year ago and versa about 8 months so.. 

[NellyG]

Fitbit wont say when phones will be added to the Supported list. All you can do ix try all the troubleshooting steps in THIS Help Article on syncing problems.

[Marisa_Amaral]

Unfortunately I've tried everything... Still nothing. When I reboot and finish setup the device, it seems everything's ok, I tried sending a sms to my phone and the notification appeared on my watch. But then after 4/5min all stops.. The syncing, the notifications... 

[poypoy72]

I have the EXACT same issue. Same phone, and versa. When i get an update on the Versa, it works for about 10 minutes then stops. So i cannot see messages, weather, or anything else that relies on syncing. If i reboot the versa, it will sync one time, then stop again. The issues seems like it is on the Versa side, not the Huawei side. Everything else on my Bluetooth works perfectly, headphones, multiple pairs, car, etc. 

[Liisuphotix]

I have also same phone and im thinking about to buy Fitbit Versa. But does it still not connect with Fitbit or is problem solved? I really want to know.

[Marisa_Amaral]

I solved it with an app I found in play store. If you install Sync Fix for
Fitbit on your phone you can use fitbit without issues.

[poypoy72]

Problem still exists. But be aware that as of August Google stated they will no longer update the Huawei phones due to federal directions. I bought a new phone and scrapped by Huawei

Sent from my iPhone