Versa and S9 don't connect

[Wendyvlierop]

I have a S9 and can not connect my versa to the updated app. Can you help me?

[ashwolve]

@Wendyvlierop Hi and welcome - not sure if this has any relevance but I have noticed that the S9 is not yet listed as compatible with Fitbit devices Compatible devices,

you may have also had a miss-update in downloading the update and it has become corrupt - have you tried going into phone>settings>Fitbit app>storage (clear data and cache) then uninstall - restart your phone and then re-install the app - this can help in some instances

past this customer support maybe able to assist further but they may refer back to the phone compatibility

The phone number will appear once the office is open (usually 0800 - 1900 Mon-Fri and 1000 - 1700 weekends in the UK)

Customer Support UK

This is for the UK but should you need to change country scroll to the bottom and look for United Kingdom with a down arrow next to it and click on the arrow now you can select your relevant country and the page will refresh

Kind Regards

Wayne

[Wendyvlierop]

hI Wayne, I now the S9 is not compatible but it worked untill 2 wooks ago. The app finds my Versa and I can fill out the number. But than the connecting fails. This happens on all the devices. I have not tried to download the app on my windows 10 PC. 

I am trying your support now and is has not worked. 

[ashwolve]

@Wendyvlierop Hi and sorry that the suggestions haven't worked - another thing you could try is as in the following link Why won't my Fitbit device sync failing that this link may provide some further assistance Why can't I set up my Fitbit device,

when you download the app is it gives you the current basic app version click on do not update automatically before you install again and see if that works (within a few hours if it is not the latest update you have it should appear update available (although it is not recommended not to use the latest update it may be an option until they sort out any compatibility issues and bring the software for the S9 fully online)

by all means try to setup on the windows 10 app (you may have to delete the device from account and then start setup new device process from scratch

How do I set up my Fitbit device

apart from the Customer support option I am not sure if I have any further suggestions - hopefully one of the Fitbit Moderators will review what has been advised or a Community council member may have another idea or 2

sorry I could not be of more assistance and only providing links to view but it contains a better explanation of the procedures than I can provide without reference

hope you get it working again soon

Kind Regards

Wayne