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Versa and iPhone 6 issue

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‎07-16-2018 06:58

‎07-16-2018 06:58

My Versa is not longer connected to my IPhone 6. I have updated the app, the OS, reset phone, deleted app and reinstalled. During the set up process it says it has found my Versa, but has been stuck in “connecting to tracker” for hours (over night).  Looking online this seems to a known issue, is there anything I have missed trying to reconnect the two devices?

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‎07-16-2018 07:20

‎07-16-2018 07:20

Having reset the phone without any luck I would try restarting the fitbit by:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

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2 REPLIES 2

‎07-16-2018 07:20

‎07-16-2018 07:20

Having reset the phone without any luck I would try restarting the fitbit by:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.
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‎07-16-2018 08:44

In response to SteveH

‎07-16-2018 08:44

Thank you!! That worked! 🙂

Deanna 🙂
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