Versa and iPhone XR not finding WiFi

[McD23]

Anyone else having issues syncing the Versa to an IPhone XR at the WiFi signal search?

I’ve restarted the phone, the Versa, I’ve turned Bluetooth on and off...  but the Versa can’t find any WiFi networks  (I can confirm the router is working properly and other devices are using the signal).

[Rich_Laue]

You mention syncing is that the problem?

Or is it setting up the wifi the problem?

For wifi, make sure that the phone is connected to the wifi that you want the ionic to attach to. But since you say that the phone can not find the wifi, this would be the place to start. 

[McD23]

Thanks, but the phone itself works on the WiFi. Also, the Versa syncs fine with my old iPhone 6s. It appears to be a Versa/XR issue.

Sent from a tiny keyboard.

[Rich_Laue]

I noticed the title says the phone can't find the wifi.

What shoukd happen.

Plug the tracker into it's powered up charger to turn on the tracker wifi

The phone should be connected to the wifi, the app gets the name of this wifi.

The user enters the wifi password. 

The app communicates this info to the tracker through Bluetooth, and instructs the tracker to connect to the WiFi. 

[McD23]

Thanks! I understand the process - I’ve owned a Charge 2 for a couple of years now.

I’ve tried setting up both the Versa and my old Charge 2, and neither device will connect with the iPhone XR. However, both devices work with my old iPhone 6s.

Cheers,
Meag

Sent from a tiny keyboard.

[Soccermamax3]

I feel better knowing I am not the only one with this issue.

i have taken the app on and off. Tried to reconnect. Removed and readied device. Nothing.

[McD23]

I figured it out!

The phone and iTunes were telling me that I had the most recent updates, but I forced another review through iTunes and found another update.

Once I had that update everything worked the way it was supposed to.

Hope that helps!


Sent from a tiny keyboard.

[Alimali1991]

Hi, how do you do the extra forces updated? 

Thanks 

[Soccermamax3]

I still have not solved my problem

Sent from my iPad

[McD23]

I hooked up to iTunes and checked for new updates.
Good luck!

Sent from a tiny keyboard.

[Alimali1991]

I updated my phone and turned the watch on and off and it then seemed to work.