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Versa and jaybird pairing issues

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‎02-21-2019 00:40 - last edited on ‎02-22-2019 08:32 by Moderator Alum

‎02-21-2019 00:40 - last edited on ‎02-22-2019 08:32 by Moderator Alum

Hello everyone 

To begin with, I bought fitbit versa and jaybird x3 several months ago. I didnt have any issues pairing the devices together. Recently, my versa is unable to pair with jaybird. As I go to versa bluetooth settings, it is capable of finding jaybird x3. However, as I press to connect it says "jaybird x3 pairing" and is spinning but never able to finalize the pairing. It can spin for hour and nothing changes.

I have restarted my versa, headsets, unpaired everything but it keeps doing that. Any help would be appreciated.

 

 

Moderator edit: Subject for clarity 

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‎02-22-2019 08:30

‎02-22-2019 08:30

Hey @Johnnyd1, let me give you a warm welcome to the Community! I appreciate you have restarting your Versa to pair it with your Jaybird X3. We have received information about some users who are also experiencing pairing issues between their third-party headphones and their Versa, so don't you worry, our team is already aware of this and working to identify a resolution as quickly as possible. 

I appreciate your patience and look forward to getting you back on track. 

Heydy | Community Moderator, Fitbit
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