Versa app not showing GPS map beyond 20 km

[Kazkelly]

I’m training for a 100 km hike for charity and my Versa never seems to record the map beyond 20km. If I walk 10 or15 km with the app open, it shows the GPS route map, but beyond 20 km I just get the circular loading arrow that never opens the route map. Is this normal or do I have a fault with my Versa? The app on my phone it open throughout. It’s v disappointing to walk so far and not have a route to post to friends and teammates. I’ve tried resetting the watch each time but it hasn’t helped.

[LiliyaFitbit]

Welcome to the Fitbit Community @Kazkelly. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa never seems to record the map beyond 20 km. I understand that you're training for a 100 km hike for charity and you would like to see your tracked data and share it with your friends. I appreciate your efforts to resolve the issue, you can confirm the specific requirements and troubleshooting steps in this help article: Why isn't GPS working on my Fitbit device?

Thank you for reporting this issue. I would like to confirm that our team is aware of it. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. In order to update your app you can follow the steps provided here.

I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

If you have any questions, feel free to let me know.

[Kazkelly]

Thanks for acknowledging my post.  However I’m not sure what you mean in your response.  Have you accepted this is a known fault with maps not showing if you cover a long distance/time? If so, when can I expect resolution?

[LiliyaFitbit · Accepted solution]

Hi @Kazkelly, thank you for your reply. I am sorry for the delayed response. 

I understand your concern and would like to confirm that this issue has been reported to our team. We are working to identify a resolution, however, we're unable to provide you with an estimated time frame for the fix to be applied. I appreciate your patience and understanding while we work to improve your experience. 

Let me know if you have further questions.