Versa appears to be bricked after "Factory reset"...

[srm2]

Hi,

I carried out a "Factory reset" on my Versa watch to move it to a new FitBbit account at the weekend and it has failed to come back to life afterwards. After waiting an hour, I tried the "back button 10s" restart, no luck. I tried the back+bottom button restart and that has not worked either.

I placed the device on charge over night, no obvious signs of life when connecting it to the charger last night or this morning, and repeated these restart prodcedures again, still no luck, The device just will not power up in anyway.

Please advise on possible solutions or whether it needs to be returned to FitBit under warranty.

Thanks,

Stephen.

[SunsetRunner]

Contact Customer Support.

[Paulen]

I had the same problem yesterday. Spent hours trying everything. Finally, I read a suggestion which said to restart the phone and then add the phone to the app. It did the trick. It did take many hours to update but it's working again.

[Paulen]

I meant, add the Versa to the app...not the phone. duh