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Versa asks me for the password every time I touch the screen

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‎02-19-2019 20:16 - last edited on ‎03-05-2019 06:45 by Fitbit Moderator

‎02-19-2019 20:16 - last edited on ‎03-05-2019 06:45 by Fitbit Moderator

Over the past two days, every time I touch the screen on my Versa it asks me to input my password before I can access any of the data. I understand for my credit card and that is OK but exceptionally annoying for the data screens. This problem occurred some time ago and then disappeared.

I normally take my watch off when I shower in the morning, otherwise it is on all day. Any thoughts please?

 

 

Moderator edit: format

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3 REPLIES 3

‎02-19-2019 21:30

‎02-19-2019 21:30

Hi @GekoMelb  When i first linked my card it was driving me crazy too. Someone suggested the option of using the pin for Fitbitpay only (the optionnis there and I hadnt noticed it). I only have to enter the pin when I actually want to use fitbit pay now. MUCH better

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Helen | Western Australia

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‎02-20-2019 14:57

In response to NellyG

‎02-20-2019 14:57

Thanks NellyG problem solved although not easy to find the place to make the change. Device Lock is not very intuitive.

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‎03-05-2019 06:42

In response to GekoMelb

‎03-05-2019 06:42

@GekoMelb Welcome to our Fitbit Community! I'm glad to hear that the tips that provided my friend @NellyG, helped you to get the issue resolved. Thank you for sharing your feedback about the device lock since this helps us to keep improving.

 

I'd like to invite you to visit our Discussions board where you can share your experiences meet people and create new topics.

 

Don't hesitate to get back if you need further assistance! Smiley Happy

JuanJo | Community Moderator

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