Versa asks me to unlock it with phone

[Jessicakaye31]

My versa says unlock with phone, but my phone is not connected. 

Ive tried to reconnect but unable as it won't show the pin on versa just says unlock with phone. 

Have tried to reset, unable to. 

Have restarted several times. 

Nothing on other threads have worked when tried. 

Now phone can't find versa and yes i have put it on its charging point and its got a full battery. 

Any help appreciated thanks

Moderator edit: updated subject for clarity

[NellyG]

Hi @Jessicakaye31  Try the sequence below which seems to work for some people. It is not a Factory Reset, but more than a restart. If that doesnt  help you will need to contact Support

Contact Support

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[JuanJoFitbit]

@Jessicakaye31 welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I appreciate the time spent trying the mentioned troubleshooting steps before contacting our forums.

I would like to follow up on the issue that your Versa is experiencing since it's asking you to unlock it with your phone.

In addition to the great troubleshooting steps that shared @NellyG, please try the troubleshooting steps that shared Ricardo in this post in order to unlock your Fitbit Versa.

Keep @NellyG and me posted on the outcome! 😀

[missjones05]

Good day

I have the same problem with my watch. And I have tried to follow the steps but it's still not working... Please help me... What should I do 

[JuanJoFitbit]

@missjones05, thank you for joining us in this thread and our Fitbit Community. I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Jessicakaye31]

All sorted, they sent me a new fitbit! ThanksJessica Curtis Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

@Jessicakaye31 I'm sorry for the late response. However, I'm happy for the great news. It's great to hear that our team took care of your case and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀