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Versa asks to unlock it from my phone

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‎06-05-2019 16:48 - last edited on ‎06-06-2019 08:16 by Fitbit Moderator

‎06-05-2019 16:48 - last edited on ‎06-06-2019 08:16 by Fitbit Moderator

My Fitbit all of a sudden said I needed to unlock it with my phone, so I went to my phone and went where I needed to unlock it and it said “device payments unavailable”. I disconnected it from my phone (which was not a good idea) and now when I go to reconnect it the ‘unlock with phone’ sign is in the way of the numbers that I need to put in my phone to connect it. 

Any ideas on how to fix it?

 

 

Moderator edit: updated subject for clarity

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‎06-06-2019 08:15

‎06-06-2019 08:15

@Hufflepuffpride welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it asks you to unlock it with your phone.

 

Please follow the troubleshooting steps that shared my friend Alvaro in this thread. These steps will help you to have your device unlocked.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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