Versa asks to unlock it with phone

[Geodis]

My Versa asks me to "unlock with phone". I couldn't, so I removed device from Fitbit app.

Now I cannot connect to phone, let alone unlock it. I try to connect but I cannot see the pin on the Versa because I need to unlock with phone. I'm stuck.

I tried the hard reset thing on the Fitbit but it doesn't work. I cannot connect or factory reset. I also no longer have the receipt. What do I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Geodis I'm sorry for the late response. However, I'd like to thank your participation in our Fitbit Community.

Regarding the issue that you are experiencing with your Versa since it asks you to unlock it with your phone, I was able to get in touch with our Support team and was told that are handling your case via email. I'm happy to hear that you are getting a solution from them and please don't hesitate to get back if you need further assistance.

By the way, thank you for troubleshooting this issue before contacting our forums.

See you around! 

[Shamesh]

Hi @JuanJoFitbit ,

I am facing similar problem as faced by @Geodis. 

Can you please help ??

Thanks,

Shamesh

[SteveH]

@Shamesh as long as your fitbit hasn't been disconnected from your phone then the following help file has instructions for unlocking with your phone: https://help.fitbit.com/articles/en_US/Help_article/2250/

If your fitbit is not connected to your phone then you'll need to contact customer support via: contact.fitbit.com

[Shamesh]

@SteveH ,

Thank you for your response. Somehow my fitbit app is not listing my fitbit device. So seems like I need to do factory reset but the step described for factory reset is also not working :(. 

Let me contact the customer support.

Thank you.