Versa backlight has increased & blocks view of clock and stats

[karensoo]

For the last several months, the once thin line of light that lights up around the frame of the screen whenever the Versa turns on has become a very thick line--so thick that I am unable to read any notifications and very few clock faces are centered enough for me to see the time or stats. The thicker light on the left, right, and bottom of the screen blocks the text from view. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @karensoo.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa screen. I understand that you're unable to read notifications and see your clock and stats. Thanks for trying to resolve this and I am here to help. I recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

  Keep me posted on the outcome. 

[karensoo]

I had the same thought. I've only ever used Fitbit clock faces since I got
my Versa about a year and a half ago. Several times over the past couple of
months, I've switched to a different Fitbit clock face and then restarted
my Versa, but the issue still persists. I've since tried a few non-Fitbit
clock faces to see if it made a difference, but it does not.

[LiliyaFitbit]

Hi @karensoo, thank you for your reply. 

I appreciate your efforts and the additional details. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you have any questions. 

[karensoo]

Thank you. I appreciate your help.

[LiliyaFitbit]

Thank you for your reply, @karensoo. 

I appreciate your time and feedback. I am sure our Support team will do their best to help you get back on track. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Let me know if you have any questions.