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Versa batter running out in a day

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‎05-16-2019 05:33

‎05-16-2019 05:33

Hi, for the last 2 weeks the battery on my Versa has been really bad, having to charge every day.  How do i contact Fitbit?

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‎05-16-2019 08:10

‎05-16-2019 08:10

Looking forward to any answers you get. I'm having the same problem since this Monday. Have made no changes in settings, so battery use should not have changed.

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‎05-16-2019 08:33

‎05-16-2019 08:33

Hi, you can contact Fitbit via Customer Support. 

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‎05-16-2019 08:42

In response to SunsetRunner

‎05-16-2019 08:42

Thank you! I had tried another link that only showed phone and Twitter support and I dont have Twitter. Your link provides many other  alternatives of contacting support. 

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‎05-16-2019 09:34

‎05-16-2019 09:34

I wonder if it's related to the system update we just got.  I've only had mine for a couple weeks.  It ran great - 3-4 days on a charge until this week.  Now it barely makes it a half day.  Watching and hoping for a solution.

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‎05-20-2019 10:47

In response to SunsetRunner

‎05-20-2019 10:47

Hi! I just wanted to update that thanks to your (kuzibri) link I contacted Customer Support via email and they are working on a resolution to my issue. It does seem like there is a defect with my battery and it might need to be replaced, the whole watch I guess. So thank you again for the link!

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