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Versa battery and connectivity issues after the update

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‎09-06-2021 21:03 - last edited on ‎09-07-2021 03:52 by Fitbit Moderator

‎09-06-2021 21:03 - last edited on ‎09-07-2021 03:52 by Fitbit Moderator

Which new updated my Versa has a lot of problem. Battery draw, disconnect usually. I want to downgrade, please help!

 

Moderator Edit: Clarified subject

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‎09-07-2021 04:02 - edited ‎08-28-2023 09:12

‎09-07-2021 04:02 - edited ‎08-28-2023 09:12

Hi there, @Fireee. Welcome to the Community Forums. I'm sorry to hear about the inconveniences with your Versa. I'm afraid that there's no way to roll back the firmware update. 

If you're having with the battery life of your Versa, please see Can I extend my Fitbit device's battery life? 

As for the connectivity issues, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-07-2021 04:02 - edited ‎08-28-2023 09:12

‎09-07-2021 04:02 - edited ‎08-28-2023 09:12

Hi there, @Fireee. Welcome to the Community Forums. I'm sorry to hear about the inconveniences with your Versa. I'm afraid that there's no way to roll back the firmware update. 

If you're having with the battery life of your Versa, please see Can I extend my Fitbit device's battery life? 

As for the connectivity issues, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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