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Versa battery and heart rate issues

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‎07-23-2019 00:48 - last edited on ‎07-24-2019 11:12 by Fitbit Moderator

‎07-23-2019 00:48 - last edited on ‎07-24-2019 11:12 by Fitbit Moderator

I’ve noticed over the past week or two, that my Versa battery isn’t holding charge.  It went from 4-5 days to draining in 12 hours.   The green heart rate light is gone and it is not registering sleep.   It is also no longer sending call notifications (that stopped a few weeks ago). I have restarted it multiple times, cleaned all charger parts, and followers other suggestions I’ve seen on threads. This is the third Fitbit product I’ve had issues with between myself and family members over the last 6 months.   Very frustrating 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 11:33 - edited ‎03-27-2024 08:05

‎07-24-2019 11:33 - edited ‎03-27-2024 08:05

Welcome to the Community Forums @Kmw1112! Thanks for troubleshooting your Versa prior to contacting us. Nice way to go! Woman Wink

Since none of the steps you tried have worked, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to assist you in the meantime. 

Maria | Community Moderator, Fitbit


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