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Versa battery charge lasting less than a day

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‎07-02-2019 12:48

‎07-02-2019 12:48

My Fitbit battery charge is lasting less than a day.  I have turned off all-day sync and all other things that may drain the battery.  Please don't send me the repeated guidance set to others as they have not worked for me.  I am charging it correctly, I don't use the music, I'm not syncing all day.  It is not even lasting 12 hours on a charge.

Also, my Fitbit Versa loses time, it will be 2 hours behind and I will restart, sync etc and it won't catch up.  Then and hour or so later catches up but those 2 hours are lost on the data provided to the app.

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‎07-03-2019 10:15

‎07-03-2019 10:15

@sb716 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its battery is not lasting as long as it should. I appreciate the time spent trying all the recommended tips and troubleshooting steps before contacting our forums.

 

Since the issue persists, I'll send your case to our Support team so they can investigate further and proceed accordingly.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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