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Versa battery dies in under 24 hrs.

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‎08-25-2019 16:24 - last edited on ‎08-25-2019 18:41 by Fitbit Moderator

‎08-25-2019 16:24 - last edited on ‎08-25-2019 18:41 by Fitbit Moderator

I have made sure to remove any pre-downloaded apps I can (never use them anyways), all day sync is off,  set backlight to dim, the Heart Rate is off, set to push on not by wrist movement (quick view is off), no music is on it and no interactive or 3rd party screen is on it. I have restarted it and made sure it is fully charged.

I charged it on Friday because it was suddenly dead mid day and by saturday I noticed it was dead again (fully charged it AGAIN) and within 2 hours down to 60%... 

This use to last days and now can't even last 24 hrs..

This is the 4th Fitbit I have bought but will be the last (since it seems to not work very long)...

Very frustrated with it and would like a fix but conducting the battery test as help / support request...

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‎08-26-2019 06:37

‎08-26-2019 06:37

Performed the battery test.... and my battery lasted 12 hrs only this time.

Had Sync issues and was told that they will only cover 365 day warrenty on this **ahem** (I am a month over).

 

Beware of this and BEST of luck - I am done with the issues and going to Amazon for trackers under $20.. 

PS my scale I got at Walmart has been working over ayear with no issues the Fitbit one I returned within 3 days dure to screen issues and Sync issues.

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‎08-26-2019 06:40 - edited ‎08-26-2019 06:40

In response to SunsetRunner

‎08-26-2019 06:40 - edited ‎08-26-2019 06:40

OHHHH.... They offered me a discount to buy another item !!

 

Due to our policies, the warranty covers 365 days since the date of purchase, and it doesn't renew when a replacement takes place. In this case, we missed our one-year warranty.


However, I have good news for you! We will be happy to provide you with a 25% discount for the purchase of a new device (except the Fitbit Ace series) or a 40% discount on the purchase of a new Versa Lite Edition in Marina Blue or Mulberry color.

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