Versa battery drain and HR tracking accuracy issue

[kbhargava]

My versa has recently been having issues with battery draining and unreasonably high heart rate measurements. I contacted the customer care before but their solution wasn't helpful but after a day the versa started working properly again. However, I am facing this issue again. I first faced it in September after an update. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @kbhargava, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[kbhargava · Accepted solution]

Thank You @RicardoFitbit  for your response. I was told to contact again in case the factory reset doesn't work. It didn't work. I contacted again and was told that the team would be responding via email about my options. So waiting for the email.

[kbhargava]

Update: just got the email saying that essentially said I don't have any available options. I was offered a discount in September when I contacted with a similar issue, but because the device started working properly again at that time I did not use that discount. The discount only valid for a month is no longer valid and they don't issue the complimentary discount twice. Sad i just have to throw my Fitbit now!