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Versa battery drained fast and now won't turn on.

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‎07-29-2019 10:22 - last edited on ‎07-30-2019 08:17 by Fitbit Moderator

‎07-29-2019 10:22 - last edited on ‎07-30-2019 08:17 by Fitbit Moderator

Friday I noticed the battery levels got weirdly low fast even after being fully charged. Worse on Saturday but still registered steps etc. Restarted it multiple times. Sunday I hade to keep charging the Versa several times and then the screen went black allthough it still counted steps and pulse. Today it went completely dead. With no signs of life and it won't charge at all.
I emailed support yesterday (Sunday) but haven't heard back from you yet.

Please advice - I love and really miss my Fitbit!

 

 

Moderator edit: updated subject for clarity

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‎07-30-2019 08:14

‎07-30-2019 08:14

@jessicajohnson7 it's great to see you in our Fitbit Community! Regarding the battery and screen issues that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they reached you via email recently.

 

Please check out your email inbox in order to follow up with your case. I appreciate your time with this.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

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