07-06-2020
10:36
- last edited on
07-18-2020
06:21
by
JuanJoFitbit
07-06-2020
10:36
- last edited on
07-18-2020
06:21
by
JuanJoFitbit
I have had my Versa for about a year and a half and noticed the last month that it is not holding the charge very long anymore. Also the last two days it is tracking my heart rate extremely high also making the sleep tracking not function.
example my resting heart rate is usually in the 60's and when I woke up this morning it was 147. It tracked me in the 160's all day yesterday.
What can I do to get this fixed?
Moderator edit: updated subject for clarity
07-18-2020 06:20
07-18-2020 06:20
Hi @MerciK, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since the battery drains fast and it tracks high heart rate readings.
Please restart your Versa as described in this help article. After this, check out and follow the steps listed in this help page which are helpful in order to improve the accuracy of your heart rate readings.
Regarding the battery draining issue, please try the tips included in this article in order to improve the battery life of your watch.
Finally, monitor your Versa for the next 24 hours and see if the issues get fixed.
Keep me posted on the outcome.