Versa battery draining fast and won't track heart rate

[Pepelepue68]

Hi

I have had the fitbit versa for just over a year now and all of a sudden everything is going wrong! Over the last week the battery needs charging everyday (see pic). Also the heart rate and sleep pattern are not showing anything. I have tried resetting, changing the clock face, charging through a different USB port - you name it I've tried it! 

Can anyone help me get back on track please.

Thank you in advance 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Pepelepue68 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its battery is not lasting as long as it should and it stopped tracking your heart rate and sleep. By the way, thank you for troubleshooting this issue before contacting our forums and providing pictures of your watch.

Please check out this help article and follow the tips listed in order to improve the battery life of your watch.

Regarding the heart rate and sleep issues, try the troubleshooting steps that are described in this help page. After this, monitor the battery, heart rate and sleep behavior and see if the issues get fixed.

The articles shared above may contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome! 

[Emzy2000]

Mine is doing exactly the same, I have done all trouble shooting and even a factory reset and still it is not monitoring anything.

[Pepelepue68]

Hi Juan 

Thank you for replying. I did try everything you suggested and still the heart rate, sleep tracker and battery life are still the same.

I think after nearly year my fitbit versa limited edition has run its course. I really can't think of anything else to try. I was hoping it would have lasted a while longer as I really enjoyed using it but for now I will have to motivate myself without the fitbit. 

Thank you again for trying to help me . 

[Pepelepue68]

Hi Emzy2000 

Did you find a solution? 

[Emzy2000 · Accepted solution]

Yes, I contacted fitbit on there customer support line and my new versa replacement will be with me this week.  There was a fault within mine and because it was still under warranty it was replaced.

Contact support.

[Pepelepue68]

That's brilliant news 👍🏾 

[Pepelepue68]

Sadly I didn't. Mine will be out of warranty now so it's either buy another one or just try and motivate myself! 

[Emzy2000]

Spoiler

Worth contacting them just in case, mine will be a year old in a months time.  What's the worst they can say? No...

They were really quick to answer my query and it was sorted in about 20mins.

[TLSt0ner]

Mine has similar issue- sleep and HR chart are not updating in app.  Device isn't tracking sleep and HR tracking very spotty.  Tracks steps, active minutes, and my HR while exercising. It's weird.

I have powered it off and on many times, I have unpaired it and repaired it, I have uninstalled the app and then reinstalled. the sleep data and heart rate chart are all from yesterday. It's not picking anything up from today or last night sleep.  I don't know what else to do.

[Pepelepue68]

Fingers crossed once you recieve your replacement you will be back on track. Good luck 🤞🏾 

[Pepelepue68]

I have just been chatting to fitbit support and we tried some of the trouble shooting but nothing changed and they are now sending me out a replacement fitbit.

Thank you for your advice 🙂

[Pepelepue68]

TLSt0ner you should contact fitbit support to see if they can help you too. 

[Emzy2000]

Excellent, fingers crossed this one doesn't go wrong.

[LiliyaFitbit]

It's nice to see you around @Pepelepue68 @Emzy2000 @TLSt0ner. I am sorry for the delayed response. 

@Pepelepue68 @Emzy2000 thank you for taking the time to get in touch with our Support Team. I'm glad to hear that you had a great experience with them and you'll receive replacements. Thank you for your time and efforts.  

@TLSt0ner thank you for joining the conversation and sharing the details of the issues with your device. I appreciate your troubleshooting efforts and providing screenshots. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them.

I'll be around if you need further assistance. 

[Peaches1214]

My is not a year old and I have done I can think of to get mine to work.   I guess I learned a very expensive mistake.   I’m glad they are replacing yours.   

[Aboz97]

Me too. I’m in the same boat. Something is seriously wrong with these watches. 

[Aboz97]

Me too. I’m in the same boat. Something is seriously wrong with these watches. Mine is out of warranty (even though the watch is less than a year old because my original one broke and was replaced) so I was told I'm

out of luck. Sad because I really think it helped my progress.