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Versa battery drains as soon as I remove the watch from my wrist

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‎08-25-2020 06:15 - last edited on ‎08-27-2020 11:32 by Fitbit Moderator

‎08-25-2020 06:15 - last edited on ‎08-27-2020 11:32 by Fitbit Moderator

My fitbit versa is 3 months old. From the past 2-3 week  i noticed below behaviour from my watch :

I fully charged my versa and was wearing it from morning, battery looks fine it was showing around 85% in night. I removed it from my wrist and kept it ideal. Next day morning it shows me 0% battery on my versa screen.

When i am using my versa battery looks fine but when i removed it from my wrist and kept it ideal battery drained out very fast.

 

Moderator Edit: Clarified subject

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‎08-27-2020 11:38

‎08-27-2020 11:38

Hi there @Atif_khan, welcome to the Community Forums. Thanks for letting me know about your Versa's battery behavior. I'll be glad to help you with this. 

 

As per the description of your post, it seems that your watch is having insufficient power source. When did you start noticing this behavior? Where do you charge your watch? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so yet, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. For best results, don’t leave your device plugged in on the charger longer than overnight.

 

Also, I suggest taking a look at this help article: Can I extend my Fitbit device's battery life? 

 

On the other hand, if you do have issues when charging your watch, please check the steps below:

 

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

 

I'm looking forward to your response, keep me posted. 

Maria | Community Moderator, Fitbit


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‎08-27-2020 11:43

In response to MarreFitbit

‎08-27-2020 11:43

I have charged my Fitbit in all the alternative ways suggested, it says it’s charged as does my app, but when I put it on to wear the screen is blank and then occasionally it will turn on, but it’s just a flash

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