Versa battery drains fast

[Tinks1965]

Hi

why is it I charge my fit bit versa full and next day it goes to like 88% and it’s not every time ? I’ve taken it off all day sync and stuff .please help.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, could you be a bit more specific about your battery problem?

[Tinks1965]

Yes , I charge up like normal every 7-8 days and it stays at about 90% first few days . Yesterday I charged at 8pm to 100% and today 12 hours later it’s at 87%. It should NOT go down like that in 12 hours 

[SunsetRunner]

Hi, thanks for more info. You're right about that. If you normally can use your Versa 7-8 days and now 13%  loss in 12 hours, that might point to a problem. You can do two things:

1. Restart your Versa 4-5 times in a row by pressing and holding the left and right lower buttons together untill your see the Fitbit logo and release the buttons. Charge your battery to 100% and see if that solved your problem, When not:

2. Contact Customer Support and ask for a battery test.

[JuanJoFitbit]

@Tinks1965 It's great to see you in our Fitbit Community! I'm sorry to hear that your Versa's battery drains fast.

I'd like to follow up and would like to know if the issue persists or if the battery lasts normally after trying the troubleshooting steps that shared @SunsetRunner.

In addition, I'd like you to take a look at this help article, which provides some tips that help to improve the battery's life.

Looking forward to your response!  

[Tinks1965]

Hi there , I’ve done all the troubleshooting and I just charged 2 days ago and im down to 60%. It’s weird last week I went 8 days and also very frustrating .. thanks ..any other ideas or it could just be my Fitbit 

[SunsetRunner]

Hi, as earlier stated: Contact Customer Support and ask for a battery test.

[Tinks1965]

Yes that was the plan , as earlier stated I was replying to your post 

[SunsetRunner]

OK, thanks, see my signature. 

[Tinks1965]

See your signature means?

[SunsetRunner · Accepted solution]

If you think that I really helped you, mark my post as an accepted solution, which is, as my signature suggests, a friendly question. 

[JuanJoFitbit]

@Tinks1965 I'm sorry for the late response. However. I appreciate the time taken in trying the troubleshooting steps recommended previously. I was able to get in touch with our Support team and was told that there is not a contact from you recently.

Due to this, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Thank you so much for your help @SunsetRunner!

See you guys around! 😀 

[MaryaQ]

I have been facing the similar problem. Tried to restart it but the issue remains unresolved.

have you replaced your watch?

[JuanJoFitbit]

@MaryaQ snce your Versa's battery is still draining even though you have restarted it before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. These steps and tips are helpful in order to improve the battery life of your Versa. After this, monitor your Versa and see if the battery lasts longer.

Let me know how it goes! 

[MaryaQ]

Hi, alreay tried before contacting the forum. Guess the battery’s life was one year only.

[Tinks1965]

Hi 

what’s that mean one year ? Your battery if you reset will be fine 🙂 

[MaryaQ]

Have done everything. Reset, syncing is off too. Still the issue is the same.

My brother has blaze which is stil working fine.

[Tinks1965]

Hi
Contact Fitbit and tell them . They will be able to see when you charged and stuff .they are very good .. hope this helps

Sent from my iPhone