09-27-2019
13:03
- last edited on
09-28-2019
05:01
by
JuanJoFitbit
09-27-2019
13:03
- last edited on
09-28-2019
05:01
by
JuanJoFitbit
I upgraded to V 33.1.30 and immediately had problems with the battery holding a charge - Fitbit completely loses charge in 6 hours or less.
Made all of the standard changes I knew Fitbit support would require:
Changed back to Fitbit watch face
Disabled all apps
Disabled auto sync etc.
Called Fitbit support. Agent advised to reset watch and then deemed the Versa was fixed.
Same problem occurred after next charge.
Called Fitbit support and they concluded the battery was defective.
However, since I am beyond the 1 year warranty they will not replace / repair the watch.
I believe this is the 3rd Fitbit failure over the past 4 years that I have experienced.
Someone tell me why I should buy another Fitbit.
I believe purchasing another Fitbit falls under Albert Einstein's definition of insanity.
"The definition of insanity is doing the same thing over and over again and expecting a different result.
So long Fitbit.
Moderator edit: updated subject for clarity
09-28-2019 05:00
09-28-2019 05:00
@jfsmith3 it's great to see you in our Fitbit Community. I'm sorry about the battery issue that your Versa experienced. I'm also sorry to hear that it's no longer under warranty. The warranty period is good for 365 days, starting from the date of first setup.
I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.
I'll be around if any question arises.