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Versa battery drains fast

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‎11-09-2020 14:29 - last edited on ‎11-10-2020 04:24 by Fitbit Moderator

‎11-09-2020 14:29 - last edited on ‎11-10-2020 04:24 by Fitbit Moderator

Has anyone gotten a useful answer as to why Versa battery life is so poor on a device under 2 years old?  It is burning through a full charge in about 16 hours when it used to go 3+ days.  I have turned off all the alerts, all the GPS features and set to manual wake with a FitBit clock face.  No luck.  Did a factory reset as well. Still no good.   Looks like all the threads end with dump it and buy an Apple Watch or Garmin yet there are indications that the problem was solved.  Tried to “Twitter Message” support and tried a chat.  Anyone have anything I can use?

 

Thanks!

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎11-10-2020 04:23

‎11-10-2020 04:23

Hi @gcontini, welcome to our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa since the battery is draining in about 16 hours. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums. We also appreciate your feedback since this helps us to keep improving.

 

Please try the tips that are listed in this help article. This article contains tips that you already tried but you can skip them and proceed with the rest.

 

Finally, monitor the battery's behavior and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎11-11-2020 09:22

In response to JuanJoFitbit

‎11-11-2020 09:22

Now the Versa drained completely while I was sleeping.  Completely dead in the morning.  I estimate the drain rate on the battery is almost 11% per hour!  It won’t recharge, tried two different chargers.  Won’t reset either the normal 2 button way or holding all 3 buttons for about 8 minutes.  I am completely frustrated and disappointed with the quality of this device at the moment!

 

 

 

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‎11-11-2020 09:27

In response to gcontini

‎11-11-2020 09:27

I have had the same issues my Versa is a year and 1 month old and Fitbit told me there was nothing that could be done and offered me a discount on a new one. But honestly not sure I want to spend my money with Fitbit anymore especially since they seem to think a year is an acceptable lifetime. 

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‎11-11-2020 14:00

In response to gcontini

‎11-11-2020 14:00

The same thing happened to me recently. Was just about to post regarding the issue

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