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Versa battery drains in 2 days

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My Fitbit Versa battery doesn't last very long, about 2 or just over days on average. It has been doing this for at least 2 months.

 

I have tried re-establishing the connection with mobile by pairing. I have reset the Versa and set it up again. 

 

I don't even need to check the device or use it for the battery to drain and I charge to 100%.

 

I attempted to notify Fitbit support via Twitter several weeks ago but have heard nothing. I tried again last week but nothing. Tech companies making excuses about Covid-19 is a fairly poor excuse for bad support. 

 

Do I simply give up and purchase a different brand health tracking device or hope that sometime this century Fitbit support will respond? 

 

Moderator Edit: Clarified subject

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Hi there @MMBitFit, welcome to the Community Forums. I'm sorry to hear about your Versa's battery short life, I understand where your concern is coming from. Thanks for the details provided in your post and for your efforts in trying to fix the issue. 

I've seen that your chatted with our Support Team after posting here and they offered their assistance to solve the issue with your watch's battery short life. If you continue experiencing the same issue, please feel free to contact our team back again, just provide them with the reference number you were given so they can move forward with the next step.

About Twitter support, we're sorry for the hard time you had while reaching out to them, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I'll be around if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


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